Help Desk Analyst I

Description

• Respond to user inquiries via phone, email, or ticketing system.
• Perform remote troubleshooting using diagnostic tools and guided questioning.
• Resolve basic technical issues related to desktops, laptops, mobile devices, printers, and software.
• Escalate unresolved issues to higher-level support personnel.
• Document issues and resolutions in the help desk system.
• Assist with onboarding/offboarding tasks such as account setup, hardware provisioning, and access revocation.
• Maintain inventory records and assist in asset tracking and reclamation.
• Support software installations and updates under supervision.
• Provide guidance on IT policies and procedures to end users.

Requirements

• 1+ year of IT support experience
• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
• Certifications in IT (e.g., CompTIA A+) preferred.
• Understanding of computer systems, mobile devices, and common software applications.
• Experience with Windows OS and Microsoft Office Suite
• Experience with ticketing systems
• Exposure to remote desktop tools, Active Directory, and VPN
• Strong communication and customer service skills.
• Ability to follow instructions and work collaboratively in a team environment.
• Patience and professionalism when dealing with non-technical users.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.