Overview
On Site
USD 75,000.00 - 90,000.00 per year
Full Time
Skills
Technical Support
Project Management
Performance Management
Preventive Maintenance
Collaboration
IT Service Management
ServiceNow
Customer Relationship Management (CRM)
Testing
Inventory
Asset Management
Information Security
Regulatory Compliance
Management
WebEx
AV
Audiovisual
Equipment Maintenance
Laptop
IOS Development
Microsoft Technologies
Document Management
Mobile Device Management
Master Data Management
Active Directory
Computer Networking
Customer Focus
Analytical Skill
Problem Solving
Service Delivery
Printers
Legal
iManage
Cisco
Microsoft Windows
Computer Hardware
Mobile Devices
Microsoft Office
Videoconferencing
Communication
Customer Service
Supervision
Health Insurance
Insurance
Business Transformation
Law
Job Details
Description
The IT Support Engineer provides comprehensive IT support for the Washinton D.C. office and wider Americas region, delivering IT services based on global and regional standards. Responsibilities include providing support for laptops, desktops, mobile devices, printers and AV / conference room equipment.
Core Hours: Work hours are 9:00 am - 5:00 pm, with occasional extensions for urgent tasks.
Key Responsibilities:
Deliver outstanding 1st and 2nd line support for all end-user devices and applications, including MS Office suite, videoconferencing, collaboration systems, Document Management System, and all end-user devices.
Facilitate seamless AV support for in-room and virtual meetings.
Support both company-provided and personal mobile devices.
Act as the main point of contact for IT queries and issues.
Ensure incidents and requests are logged, assigned, updated, tracked, responded to, and resolved promptly, in line with standards and SLAs.
Keep customers and stakeholders informed of progress, taking corrective actions to minimize delays.
Maintain accurate records of IT incidents in the IT Service Management System, Service Now.
Escalate issues to relevant teams and communicate with third-party vendors, ensuring accurate resolutions and customer updates.
Participate actively in regional and global IT projects.
Foster strong customer relationships.
Handle the build, testing, installation, management, and inventory tracking of IT equipment
Maintain accurate records of assets in asset management system
Understand the business and departments supported.
Meet deadlines and keep managers informed.
Consider Information Security in all work and encourage compliance with policies.
AV Equipment Support:
Support AV equipment in conference rooms, including setup and troubleshooting.
Manage and maintain conferencing equipment.
Cisco Room Kit experience is desired.
Assist in configuring and operating virtual meeting platforms like WebEx, Zoom, and MS Teams.
Ensure AV setups remain operational and address issues during meetings.
Coordinate with vendors on equipment maintenance and upgrades.
Characteristics, Skills & Experience Required:
Minimum of 4 years of corporate technology experience, preferably in a law firm.
Demonstrated expertise in Windows OS 10 & 11, along with comprehensive support for laptops, desktops, printers, and Apple iOS devices.
Experience supporting Microsoft technologies (Office Suite, Teams, One Drive).
Knowledge of iManage document management system desired
Strong experience with Intunes MDM platform
Knowledgeable about Active Directory.
Basic network troubleshooting skills required.
Calm under pressure with a strong customer focus.
Analytical skills for effective problem resolution.
Excellent communication and interpersonal talents.
Flexible, customer-focused approach to service delivery.
Eagerness to learn and apply new technologies.
Ability to consistently meet agreed metrics.
Team player willing to share knowledge and experience.
Capability to work independently with initiative.
Other Requirements:
Physical ability to lift equipment such as PCs, monitors, and printers.
Willingness to work weekends and out-of-hours occasionally and when necessary.
Residing within commuting distance to the Washington DC office. Occasional travel to the New York office is required.
Skills
Windows OS, hardware, mobile devices, Intune, Office 365, video conferencing, legal experience, iManage, Cisco video conferencing
Top Skills Details
Windows OS, hardware, mobile devices, Intune, Office 365,video conferencing
Additional Skills & Qualifications
Candidates must have excellent communication and customer service skills. Candidates must be able work with limited supervision as they will be the only IT tech in DC supporting 40 users.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $75000.00 - $90000.00/yr.
Excellent health insurance, dental insurance, 401k matching for retirement, and solid Paid Time Off (PTO).
Workplace Type
This is a fully onsite position in Washington,DC.
Application Deadline
This position is anticipated to close on May 31, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The IT Support Engineer provides comprehensive IT support for the Washinton D.C. office and wider Americas region, delivering IT services based on global and regional standards. Responsibilities include providing support for laptops, desktops, mobile devices, printers and AV / conference room equipment.
Core Hours: Work hours are 9:00 am - 5:00 pm, with occasional extensions for urgent tasks.
Key Responsibilities:
Deliver outstanding 1st and 2nd line support for all end-user devices and applications, including MS Office suite, videoconferencing, collaboration systems, Document Management System, and all end-user devices.
Facilitate seamless AV support for in-room and virtual meetings.
Support both company-provided and personal mobile devices.
Act as the main point of contact for IT queries and issues.
Ensure incidents and requests are logged, assigned, updated, tracked, responded to, and resolved promptly, in line with standards and SLAs.
Keep customers and stakeholders informed of progress, taking corrective actions to minimize delays.
Maintain accurate records of IT incidents in the IT Service Management System, Service Now.
Escalate issues to relevant teams and communicate with third-party vendors, ensuring accurate resolutions and customer updates.
Participate actively in regional and global IT projects.
Foster strong customer relationships.
Handle the build, testing, installation, management, and inventory tracking of IT equipment
Maintain accurate records of assets in asset management system
Understand the business and departments supported.
Meet deadlines and keep managers informed.
Consider Information Security in all work and encourage compliance with policies.
AV Equipment Support:
Support AV equipment in conference rooms, including setup and troubleshooting.
Manage and maintain conferencing equipment.
Cisco Room Kit experience is desired.
Assist in configuring and operating virtual meeting platforms like WebEx, Zoom, and MS Teams.
Ensure AV setups remain operational and address issues during meetings.
Coordinate with vendors on equipment maintenance and upgrades.
Characteristics, Skills & Experience Required:
Minimum of 4 years of corporate technology experience, preferably in a law firm.
Demonstrated expertise in Windows OS 10 & 11, along with comprehensive support for laptops, desktops, printers, and Apple iOS devices.
Experience supporting Microsoft technologies (Office Suite, Teams, One Drive).
Knowledge of iManage document management system desired
Strong experience with Intunes MDM platform
Knowledgeable about Active Directory.
Basic network troubleshooting skills required.
Calm under pressure with a strong customer focus.
Analytical skills for effective problem resolution.
Excellent communication and interpersonal talents.
Flexible, customer-focused approach to service delivery.
Eagerness to learn and apply new technologies.
Ability to consistently meet agreed metrics.
Team player willing to share knowledge and experience.
Capability to work independently with initiative.
Other Requirements:
Physical ability to lift equipment such as PCs, monitors, and printers.
Willingness to work weekends and out-of-hours occasionally and when necessary.
Residing within commuting distance to the Washington DC office. Occasional travel to the New York office is required.
Skills
Windows OS, hardware, mobile devices, Intune, Office 365, video conferencing, legal experience, iManage, Cisco video conferencing
Top Skills Details
Windows OS, hardware, mobile devices, Intune, Office 365,video conferencing
Additional Skills & Qualifications
Candidates must have excellent communication and customer service skills. Candidates must be able work with limited supervision as they will be the only IT tech in DC supporting 40 users.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $75000.00 - $90000.00/yr.
Excellent health insurance, dental insurance, 401k matching for retirement, and solid Paid Time Off (PTO).
Workplace Type
This is a fully onsite position in Washington,DC.
Application Deadline
This position is anticipated to close on May 31, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.