ServiceNow Problem Management Specialist

Overview

Hybrid
$60 - $65
Contract - Independent
Contract - W2
Contract - 6 Month(s)

Skills

IT Service Management
Problem Management
Servicenow

Job Details

ServiceNow Problem Management Specialist

Chicago, IL or Houston, TX 1-2x a week onsite

Responsibilities:

  • Review IT Problem Management tickets to assess and bring teams together to understand the Incident and find Root Cause / Resolution for that issue.
  • Prepare all applicable IT problems to be presented to the teams involved in the incident. Along with presentation to the IT Problem Advisory Board (PAB) for review.
  • Provide feedback and various reports and metrics to leadership stating the current state of IT Problem process and policy adherence.

REQUIRED QUALIFICATIONS

  • Close interaction with Incident Management, Change Management, Release Management and Configuration Management will be required.
  • IT Service Management (ITSM) experience is a must - preferably IT Problem Management
  • Strong analytical and communication skills are required.
  • ITIL certification is a plus.
  • Experience with process, policy and metric development is a plus.
  • Experience with IT Release
  • Management, Incident Management, Change Management and Configuration Management including software delivery lifecycles is a plus.
  • Experience with ServiceNow is a plus.
  • ITILv3 Cert

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