Business Systems Analyst

Title: Sr Business Systems Analyst

Location: Washington, DC

Duraton: 12 Months

Only local to DC, VA and MD.

Experience Level

• 11–15 years of professional experience in Business Systems Analysis or IT project support

Role Overview

• The Senior Business Systems Analyst (Sr. BSA) will support the Client’s enterprise IT modernization initiatives, public-safety technologies, and mission-critical systems.
• This role focuses on enterprise requirements development, process analysis, and system modernization supporting 911 / 311 operations and core IT environments.
• The analyst will act as a senior-level consultant, collaborating with technical teams, operational stakeholders, and partner agencies to deliver scalable, efficient, and high-availability solutions.

Key Responsibilities

Requirements & Analysis

• Lead enterprise-level requirements elicitation sessions to gather detailed business, functional, and operational requirements.
• Formulate and define system scope, objectives, and requirements based on user needs and a comprehensive understanding of business systems.
• Analyze existing workflows, business processes, and system configurations to identify improvement and modernization opportunities.
• Translate complex business and operational requirements into clear, actionable technical specifications for IT teams.
• Conduct impact assessments to evaluate the effects of system changes on users, workflows, and integrated systems.

Process Improvement & Documentation

• Develop and maintain business process models, use cases, workflow diagrams, and functional documentation.
• Devise or modify procedures to solve complex business and system challenges while considering system limitations and desired outcomes.
• Support enterprise process redesign and workflow optimization initiatives.
• Assist in the development of standardized tools, templates, documentation frameworks, and best practices.

System Evaluation & Modernization

• Evaluate system capabilities, performance metrics, and user feedback to recommend enhancements or process modifications.
• Support system modernization efforts across multiple platforms, including high-availability and public-safety systems.
• Collaborate with technical teams to ensure solutions align with operational needs and long-term modernization goals.

Testing & Quality Assurance

• Support testing efforts including test strategy development, test plan creation, and detailed test case documentation.
• Coordinate and support User Acceptance Testing (UAT) activities and defect tracking.
• Perform data validation, data mapping, and data quality reviews to ensure accuracy and consistency across systems.

Stakeholder & Project Coordination

• Serve as a liaison between business users, IT teams, and cross-functional stakeholders.
• Provide consultation and guidance on complex initiatives as a senior-level systems analysis specialist.
• Coordinate multi-stakeholder activities to ensure alignment between technical solutions and operational objectives.
• Support change management efforts including training materials, stakeholder communications, and workflow transition support.

Reporting & Leadership Support

• Prepare executive-level reports, presentations, dashboards, and recommendations.
• Communicate analysis findings, risks, and project outcomes to leadership and decision-makers.
• Support leadership with data-driven insights to guide strategic and operational decisions.

Required Qualifications

• Bachelor’s degree in Information Technology or a related field, or equivalent professional experience
  OR
• Current Project Management Professional (PMP) Certification

Required Skills & Experience

• Software Development Life Cycle (SDLC) – 11+ years
• Business Systems Analysis / IT Project Support – 11+ years
• Enterprise workflow analysis and process improvement – 11+ years
• Requirements gathering and documentation – 11+ years
• Workflow and process-mapping tools (e.g., Visio) – 11+ years
• Use case development and process modeling – 11+ years
• Multi-stakeholder coordination – 11+ years
• Testing and User Acceptance Testing (UAT) support – 11+ years
• Data validation, data mapping, and data quality review – 11+ years
• Change management support – 11+ years
• Reporting, dashboard development, and presentations – 11+ years

Desired Skills

• Experience with public safety, emergency response, or high-availability systems (911 / 311 environments)