NOC Representative

The NOC Representative will ensure that all systems are functioning in a healthy state, along with ensuring that all data transmissions to and from the company and executed successfully through the system. This includes the identification, investigation, escalation, and resolution of all internal production or customer-related issues in a timely and efficient manner. The NOC Representative will ensure that all customer or third-party inquiries are answered in a timely, accurate and professional manner.

Note: These roles require working on a set schedule that ensures 24/7 coverage for customers. Before you leave you must ensure that your replacement has arrived. Overtime and weekend hours are required.

Qualifications Required:

• 2+ years of NOC experience

  2+ years of Supporting Windows Servers

  1+ years SCOM and/or Solarwinds experience

Essential Functions and Responsibilities:

• Assist in the administration of the system by using pre-determined commands and instructions; Including preparing the system for initial set up, executing and monitoring a schedule of activities, performing diagnostic tests and check-off lists on the computer systems and communications equipment throughout the day
• Monitor all aspects of the network processing and file exchange schedules for all company products
• As required, identify, investigate, track, escalate, resolve and document all internal or customer-related production issues; This may involve contacting customers or vendors directly, if our surveillance systems identify connectivity issues
• Provide customer support and respond to inquiries from financial institution participants, third-party service providers, other network operators and the Federal Reserve Bank; This may include technical support in troubleshooting connectivity via MQ, C:D and FTP.
• As requested, assist customer participants with the set-up of testing communications applications and testing certification
• Provide coverage for 24/7 Computer Network Operations Center