Desktop Support Technician

Job Title: Desktop Support Technician
Overview:
We are seeking a hands-on Desktop Support Technician to provide both on-site and remote technical assistance within a fast-paced distribution environment. This role involves troubleshooting hardware and software issues, managing support tickets, and ensuring smooth operation of end-user devices and systems.
Key Responsibilities:

• Resolve support tickets submitted through an internal ticketing system; no phone-based ticket intake
• Spend approximately 70% of time on-site in the distribution center addressing hardware and device issues
• Provide remote support for users and systems during the remaining 30% of time
• Troubleshoot and maintain various mobile and desktop devices, including handheld scanners and Android-based equipment
• Perform first and second-level diagnostics and hands-on equipment servicing
• Support account provisioning and de-provisioning for user access across systems and applications
• Assist with deployment and maintenance of endpoint protection, VPN access, and collaboration tools
• Partner with internal and external teams to enhance service delivery and resolve technical issues
• Onboard new employees with appropriate hardware, peripherals, and system access
• Maintain accurate documentation for incidents, resolutions, and standard procedures
• Contribute to internal knowledgebase and process improvement initiatives
• Ensure timely resolution of issues in alignment with service level agreements
• Uphold professionalism and confidentiality when handling sensitive information
• Follow established service desk protocols and operational guidelines

Skills & Qualifications:

• Strong troubleshooting and customer support skills
• Experience in help desk or desktop support environments
• Familiarity with device deployment and user account management
• Ability to adapt quickly to changing priorities and tasks
• Excellent communication and documentation abilities

Preferred Experience:

• Work history in distribution center or manufacturing environments
• Experience with mobile device management and peripheral hardware (e.g., printers, scanners)
• Exposure to ticketing systems and remote support platforms
• Demonstrated ability to deliver exceptional customer service

Experience Level: Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Whitestown,IN.
Application Deadline
This position is anticipated to close on Sep 23, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.