Onsite Sr. Program Manager

Job Title: Onsite Sr. Program Manager
Location: San Antonio, TX
Job Type: Full-Time

Overview
As a Senior Program Manager, AI Data Services, you will be responsible for driving the success of a large onsite team delivering critical data services to our clients. Your role will focus on ensuring the timely and high-quality delivery of projects while fostering strong client relationships. You will collaborate with global teams, provide strategic leadership, and contribute to the continuous improvement of our operational processes. You will also oversee project budgets, manage escalations, and work closely with the Solutions Engineering team to optimize workflows. Additionally, you will lead and mentor a team of Project Managers, Project Coordinators, and other delivery professionals.
Project Execution:
- Lead the strategy and oversee the execution of diverse AI Data projects.
- Collaborate closely with global teams on the delivery of large-scale multi-geography projects.
- Track overall project delivery, including milestone tracking, quality assurance, and process optimization.
- Identify opportunities to improve operational processes, promoting efficiency, and streamlining workflows.
- Embrace the ever-changing landscape of the industry by identifying opportunities for innovation in all aspects of our operations.
- Work closely with the Solutions Engineering team to design the most effective workflows to achieve cost-effective client outcomes.
Client Engagement:
- Act as a key client stakeholder, participating in regular client meetings, QBRs, etc.
- Serve as an escalation point for any client issues and coordinate resolutions across multiple teams.
- Collaborate closely with the Solutions Engineering team to design the most effective workflows and achieve optimal client outcomes.
- Develop and maintain strong client relationships, serving as a trusted advisor and resolving client issues effectively.
- Collaborate with other global Delivery teams, Sales, and Solutions Engineering to prepare and develop RFP responses for new business acquisition.
Team Management:
- Manage a large onsite team responsible for delivering a large-scale multi-million dollar program.
- Coach the Project Management team on client engagement best practices, including effective meetings and presentations.
- Lead and provide mentorship to a large team of Project Managers, Project Coordinators, and related roles.
- Manage team hiring strategy based on both program growth and the evolution of services offered.
- Promote and nurture a culture of continuous improvement within the organization.
Additional Responsibilities:
- Stay up-to-date on industry trends and advancements related to AI systems, data annotation, and related technologies.
- Foster a culture of quality and accuracy in data annotation, ensuring adherence to established standards and guidelines.
- Continuously evaluate and implement tools and technologies to enhance the efficiency and effectiveness of data annotation operations.
- Conduct regular performance evaluations for team members and provide feedback for their professional growth.
Sets methods of daily production reporting. Reviews important data.
Responsible for compiling timekeeping records for management level, approval, and submission.
Approves time-off requests.
Helps to drive Lean implementation amongst team members.
Monitors budget spending for projects.
Approves equipment requests and spending.
Conducts interviews for PM level positions. Decides on hiring.
Meets with clients for updates on ongoing projects.
Addresses project issues on a financial level.
Work with PMs, and SPMs to ensure appropriate coverage of all duties within the appropriate process flow.

Requirements
College/University degree.
Extensive experience with Microsoft Office 365 including Outlook, Excel, and PowerPoint.
Extensive experience in online communication.
Extensive experience in project management.
Basic knowledge of PowerBI and internet-based platforms.
Leadership qualities including the ability to give/take feedback, recognition of when to delegate, and confidence.
Ability to understand/give directions and perform time bound tasks accurately and efficiently.
Detail-oriented problem-solving mindset.
Organized and focused enough to work independently as a role player within a team environment.