Business Continuity Program - administrator

Business Continuity Program - administrator

Location: Lehi, UT(Onsite)

Experience : 15+ Years required

Job responsibilities-

Manage and audit user roles, permissions, and access requests to ensure

compliance and platform security.

Act as the primary point of contact for process owners and users, providing

prompt assistance for issues.

Triage, troubleshoot, and escalate technical problems to appropriate teams

when necessary.

Monitor and respond to inquiries through the designated communication

channel, ensuring timely support.

Deliver clear guidance and support to users across business units, fostering a

positive experience.

Develop and maintain training resources, including user guides, FAQs, and video

tutorials.

Conduct onboarding and re sessions to drive platform adoption and

literacy.

Analyze user engagement metrics to identify trends and recommend

improvements for adoption.

Identify and implement workflow enhancements to improve user experience and

efficiency. Maintain accurate documentation of platform processes, configurations, and

user guides.

Support reporting needs related to platform usage, issues, and enhancements.

Assist with Business Continuity projects as required.

What you need to succeed

3 5 years of experience in business continuity, risk management, or platform

administration.

Hands-on experience with SaaS platforms and providing user support in an

enterprise environment.

Knowledge of ISO 22301 or related standards, and/or a solid understanding of

the Business Continuity Management lifecycle and IT concepts.

Proficiency in key tools, including Microsoft Office (Word, Excel, PowerPoint,

Access, SharePoint), ServiceNow, Jira, and other collaboration platforms.

Strong communication skills, with the ability to deliver clear, concise, and

compelling analysis, documentation, and presentations.

Proven ability to collaborate effectively with cross-functional teams across the

organization.

Excellent organizational and administrative skills, including experience

developing project plans and meeting deadlines.

Self-starter and team player, capable of working independently with minimal

supervision.

Preferred qualifications: Undergraduate degree or equivalent experience, and

professional certifications such as CBCP or MBCI.