Application Support Analyst (Addepar platform)

Hi

Role- Application Support Analyst (Addepar platform)

Location- Baltimore, MD

The Application Support Analyst s Responsibilities:

• Assist in identifying, triaging, and resolving issues that arise within the Addepar platform
• Troubleshoot reporting, operational or processing errors within Addepar, propose and implement solutions.
• Partner with client and operations teams to on-board large client relationships with complex alternative asset holdings.
• Partner with the technology team to troubleshoot issues on the AddeparPublic API
• Use Python scripts to help automate solutions for users
• Provide daily support to end users within the front, middle and back-office operations teams.
• Monitor, triage, and resolve or escalate incidents created by end users and by the automated workflow system.
• Identify and escalate major incidents impacting critical business processes and systems.
• Execute deployment packages and upgrades on enterprise systems.
• Create and/or update knowledge base articles regarding procedures, workflows, user guides, process run books, etc.
• Analyze, propose and implement improvements to business processes, system performance and data integrity, to reduce manual processes and increase automation.
• Provide hands-on application support for mission critical systems including, but not limited to:
• Business Process Automation
• Order Management
• Portfolio Accounting and Reporting
• CRM
• Compliance

• Work closely with other departments in the implementation of process improvements.
• Provide user application and process training.
• Provide end user application and process training, as required.
• Participate within the change management process.
• Participate in an after-hours support rotation, typically one week every 4-5 weeks.

Job Requirements:

• Bachelor s degree is required, preferably in Information Systems, Information Technology, finance, accounting, an economics concentration or a related field.
• Minimum of 5 years of similar Application Support experience in a comparable environment.
• 2 years experience using Addepar required.
• Advent/APX, eFront or similar accounting product experience is a plus.
• Batch scheduling tools and workflow/job automation experience.
• Intermediate level knowledge of the SQL syntax.
• Excellent analytical and troubleshooting skills, with an emphasis on root cause analysis.
• Excellent organizational, teamwork and time management skills.
• Excellent oral and written communication skills.
• Ability to handle multiple parallel tasks.
• Ability to engage and coordinate directly with vendors.
• Ability to present relevant information to all levels of the organization.
• Ability to work quickly and independently in a fast-paced environment.
• ITIL Foundation familiarity and/or experience is a plus.
• A hunger to learn best practices across a large portfolio of applications and platforms.

Regards