MLS Compliance Analyst

This team member is part of a group that supports and enforces Client rules and regulations as they apply to customers using Client' products and services. The Compliance Agent works mainly with the real estate community as "customers and clients but may also interact with corporate technology partners, REALTOR associations and act on behalf of the Compliance department when appropriate. The job responsibilities include being able to offer the highest level of service and support to any internal or external customer.when dealing with Client contacts via phone or e-mail or other channels. This position is fully remote, headquartered in Sunnyvale, CA.
Key Responsibilities:

• Knowledgeable of the MLS data entry requirements, MLS Rules and Regulations and MLS Policies
• Responsible for inbound and outbound phone calls
• Answers Compliance rules questions and resolve issues.
• Document all calls using Salesforce
• Escalate or transfer to appropriate department as needed
• Issue citations and fines for uncured listing issues or other violations
• Provides email support by answering case inquiries from our subscribers
• Investigates listing complaints, violation reports and responds to other feedback from subscribers.
• Enforce MLS rules and identify listing infraction
• Obtain from our subscribers as required by the MLS.
• Including Listing Agreements, Purchase Agreements and Closing Statements
• Responsible for Subscriber
• engage broker or office manager as appropriate
• enforce MLS policies for California DRE licensing standards
• Work closely with internal departmental counterparts to ensure overall satisfaction and productivity.
• Assist in developing and deliver content for presentations to internal and external groups
• Back-up Compliance Supervisor, as needed, with managing and triage all emails and cases that come into the Compliance mailbox- in Salesforce and in Outlook -
• Co-teach with the Trainers online, for Compliance rules and policies for on-line classes
• Work closely with internal departmental counterparts to answer Compliance questions and processes
• Communicate escalated issues with our development team
• Identify areas for improvement in the tools, processes and system-at-large
• Other duties as assigned

Qualifications:

• 2 years' experience in a call center environment. BA/BS preferred
• Strong customer service skills
• Ability to use Microsoft Office applications at a proficient level
• Ability to work with minimal supervision and manage multiple projects and priorities
• Maintain high degree of self-motivation and independent decision making
• Possesses excellent oral and written communication skill
• 2 years product support/customer service/phone support
• Intermediate understanding of consumer computer applications s, hardware and market dominant software
• Real Estate Industry knowledge/exp is helpful.
• Multiple listing service experience given high priority

Must's:

• Professional and courteous with a high level of interpersonal skills and discretion to manage sensitive and confidential information and situations.
• Excellent phone etiquette and be able to handle high call /email volume
• Excellent verbal and written communications skills
• Positive attitude and willingness to go the extra mile
• Natural curiosity
• Ability to work with team members to implement solutions to meet customer requirements
• Good problem-solving skills and exhibit strong learning abilities
• Able to get along well with others
• Self-starter and able to work with a minimum of supervision
• Multi-tasking and detail oriented