System Administrator - SYSADM 25-23768

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
No Travel Required

Skills

System Integration
Reporting
Migration
Requirements Elicitation
Specification Gathering
Storage
Modeling
IT Service Management
Licensing
Managed Services
Management
Communication
Regulatory Compliance
ServiceNow
Writing
Documentation
Computer Hardware
Cost Accounting
Customer Facing
Customer Support
Analytics
Budget
Change Management
Cloud Computing
Collaboration
Data Centers
Forecasting
Hosting
ITIL
Process Improvement
Proposal Writing

Job Details

Job Title: System Administrator
Duration: 2 Months (Possible Extension)
Location: Harrisburg, PA
On-Site / Hybrid: Can be either on-site or hybrid

Roles and Responsibilities

  • Manage documents supporting hosted applications and services in environments such as Managed Services (MS), Managed Services Lite (MSL), Co-location (Colo), Cloud, and Secondary Data Centers (SDC).

  • Provide customer support in creating, verifying, and updating documentation for hosted applications.

  • Maintain accurate and up-to-date technical contact resource lists.

  • Act as a Service Coordinator/Liaison between internal IT teams and other organizational entities.

  • Conduct meetings, draft correspondence, prepare reports, and facilitate communication to gather information, resolve issues, and support operational goals.

  • Lead detailed requirements and data-gathering sessions for application integration with hosting services.

  • Validate that technical requirements comply with best practices, standards, and security policies.

  • Ensure efficient use of resources by adhering to established infrastructure and service guidelines.

  • Author solution proposals outlining required hardware, software, services, cost models, and a detailed transition plan.

  • Translate customer requirements into detailed technical specifications, including server/storage sizing and licensing needs.

  • Create and manage Service Requests for technical change management using tools like ServiceNow.

  • Maintain knowledge of IT policies, procedures, and standards to ensure compliance in all proposals and services.

  • Schedule and coordinate requirement-gathering meetings with appropriate staff based on technical scope.

  • Track and document the status and approval of solution proposals and ensure timely deployment.

  • Collaborate with various technical teams to confirm proposal completeness and deployment readiness.

  • Assign work to deployment managers and verify project/task completion.

  • Prepare periodic status and metrics reports showing proposal progress, timelines, costs, and other relevant analytics.

  • Provide insights and recommendations for technology enhancements and operational improvements.

  • Participate in process improvement projects aimed at automating and streamlining the service request lifecycle.

  • Serve as the Subject Matter Expert for the service request and solution proposal process.

  • Offer consultative services to internal stakeholders for budgeting and forecasting based on ETSO costing information.

Must-Have Qualifications (Required)

  • Minimum 2 years of experience in an IT position

  • Familiarity with hosted environments including Managed Services (MS), MSL, Colo, Cloud, and SDC

  • Knowledge of server, storage, and licensing sizing

  • Proficient in ServiceNow or similar IT Service Management (ITSM) platforms

  • Experience writing solution proposals with hardware/software/service configurations and cost estimations

  • Skilled in technical and business documentation, report preparation, and creating/maintaining resource lists

  • Strong experience in tracking, documenting, and approving proposals and deployments

  • Ability to conduct/document infrastructure analysis, migration planning, cost modeling, and compliance assessments

  • Experience with change management in enterprise environments

  • Strong background in customer-facing roles involving requirements gathering and technical consulting

  • Demonstrated experience coordinating between technical and business stakeholders

  • Participation in process improvement initiatives

Nice-to-Have (Highly Desired)

  • ITIL v4 Certification

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