Field Service Tech II - Desktop Technician

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent

Job Details

Join our team as a Field Service Tech II - Desktop Technician, where you'll support computer users with hardware and software installations and ensure seamless operations. This role offers an exciting opportunity to work onsite in Endicott, NY, troubleshooting and resolving technical issues to keep systems running smoothly.

Responsibilities

  • Install and configure hardware and software to meet personal computer needs.
  • Perform Windows 11 upgrades and deploy new replacement machines.
  • Diagnose and troubleshoot issues with computer systems, ensuring proper functionality.
  • Contact and assist vendors to resolve technical problems.
  • Conduct diagnostic reviews and produce error reports as needed.
  • Assist in the design and development of operational management reports.
  • Provide hardware and software recommendations and purchasing information to users.
  • Participate in the deployment of new software platforms and coordinate workstation upgrades.
  • Track user requests and ensure issues are resolved to the customer’s satisfaction.

Skills

  • Experience with M365 / O365 migrations is essential.
  • Strong ability to diagnose and resolve hardware and software issues.
  • Proficiency in installing and configuring computer systems and applications.
  • Excellent problem-solving skills and attention to detail.

Preferred Skills

  • Working knowledge of the Palo Alto VPN application as it relates to desktop support.
  • Experience with the ServiceNow Ticketing system is a plus.
 

At Horizontal, we are committed to fostering an inclusive environment where diversity, equity, and inclusion are core principles. We welcome applicants from all backgrounds and strive to create a supportive workplace for everyone.

 

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.


Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $8 - $25 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location. 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Horizontal Talent