Production Support Specialist

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - long term

Skills

Application Support
ITIL
ITSM

Job Details

Job : Production Support Specialist
Location: Atlanta, GA or Frisco, TX or Bellevue/Bothell, WA(day1 onsite)
Mandatory skills: Application Support, ITIL, ITSM

JD:
Nearly 6+ years of experience in Application Support, and ITIL process, Handling Incident triaging, Prioritization, Assignation and resolutions, Handling service requests, Changes and problem requests.
Strong understanding of ITIL methodologies for SLAs for Incidents, CRs and changes, and work under pressure for Priority issue triaging till resolutions, engaging right teams in a war room kind of situations
Lead critical activities of triaging and P1 P2 situations and provide updates and send notifications
Lead team with critical activities like failovers and patching's end-to-end
Lead team with trainings and process improvements

Govind Gupta | Senior Talent Acquisition Specialist.


Amaze Systems Inc

USA: 8951 Cypress Waters Blvd, Suite 160, Dallas, TX 75019

Canada: 55 York Street, Suite 401, Toronto, ON M5J 1R7

D: +1

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About Amaze Systems Inc