End User Computing (EUC) Engineer

Overview

Remote
$60,000 - $80,000
Full Time

Skills

EUC

Job Details

Job Title: End User Computing (EUC) Engineer
Department: IT / End User Services
Reports To: Service Delivery Manager or EUC Manager
Location: Remote
Job Type: Contract to Full Time

Job Summary:

We are seeking a skilled and objective-focused End User Computing (EUC) Engineer to provide advanced technical support to internal users. This role serves as an escalation point for Tier 1 support and is responsible for troubleshooting complex software, network, and access management issues across desktops, laptops, mobile devices, and peripherals. The engineer plays a key role in ensuring operational efficiency and a seamless user experience, with additional responsibilities in Microsoft Entra (Azure AD), Office 365, and enterprise administration.

Key Responsibilities:

  • Provide Tier 2 technical support for Windows, macOS, iOS/Android, and EUC applications.
  • Resolve escalated incidents and service requests related to workstations, software, M365 applications, printing, VPN, and network connectivity.
  • Perform workstation imaging, deployment, upgrades, patch management, and device rollouts.
  • Administer user accounts and permissions through Active Directory, Microsoft Entra (Azure AD), and related identity management platforms.
  • Perform general administration and troubleshooting of Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive.
  • Support and manage endpoint security and compliance through Microsoft Intune and SCCM.
  • Respond to and manage incidents in ServiceNow, ensuring timely documentation and resolution.
  • Leverage PowerShell and Python scripting for automation, reporting, and task management.
  • Collaborate with infrastructure, security, and application teams on cross-functional projects.
  • Participate in Oracle Fusion administration tasks or escalation support where applicable.
  • Document solutions and update technical knowledge bases.
  • Mentor Tier 1 technicians and promote knowledge sharing.
  • Adhere to ITIL best practices and maintain SLA compliance.
  • Demonstrate strong research and self-directed problem-solving skills to resolve unfamiliar or complex issues.

Working Hours:

  • Standard hours are 7:00 AM 4:00 PM CST.
  • Willingness to be responsive to urgent after-hours issues when required.

Qualifications:

  • Associate s or Bachelor s degree in Computer Science, IT, or related field (or equivalent experience).
  • Minimum 5 years of IT support experience, including 1 2 years in a Tier 2 or escalated support role.
  • Proficiency in Windows 10/11, Microsoft 365, and common enterprise software.
  • Strong working knowledge of Active Directory, Microsoft Entra (Azure AD), and identity management.
  • Familiarity with Oracle administration tasks or workflows.
  • Experience using endpoint management tools (e.g., Intune, SCCM).
  • Familiar with ServiceNow or similar ITSM platforms.
  • Excellent interpersonal, communication, and customer service skills.

Preferred Skills:

  • Proficient in scripting (PowerShell, Python, Batch) for automation and task efficiency.
  • Experience with hybrid AD and Entra environments.
  • Knowledge of the ITIL framework.
  • Familiarity with remote support tools such as BeyondTrust, Remote Desktop Services, etc.
  • Microsoft, CompTIA, or ITIL certifications are a plus.

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