Lead, Platform Engineer

Job Classification:
Technology - Engineering & Cloud

Lead, Platform Engineer (The Prudential Insurance Company of America, Newark, NJ):

Design, configure, develop, and support conversational IVR's and Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex and Lambda. Lead implementation of API and Web Service integrations to back-end systems (REST, Json, and SQL database). Use agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience. Lead implementation of Inbound and Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting. Support and maintain existing Avaya Telephony and Contact Center solutions and demonstrate complex problem-solving skills.

Telecommuting permitted up to 1 day per week.

Full time employment, Monday - Friday, 40 hours per week, $179,982.00 per year.

MINIMUM REQUIREMENTS:

Bachelor's degree in Computer Science, Information Technology, Data Analytics, Engineering, or a related field and 8 years of work experience, of which 5 years must be progressive, post baccalaureate

work experience. Alternatively, employer will accept a Master's degree in Computer Science, Information Technology, Data Analytics, Engineering, or a related field and 6 years of work experience.

Must have 6 years of experience in:

• Workday;
• Workday Integrations;
• Workday Reporting;
• Workday Studio;
• Workday XSLT;
• Web Services and APIs (WSDL, SOAP, REST and WS standards); and,
• XML, JSON and Java.

Must have 2 years of experience in Workday Extend.

Telecommuting permitted up to 1 day per week.

Domestic travel required up to 10%.

TO APPLY: Please click "Apply" Button. Should you have any difficulty in applying for this position through our website, please contact for assistance in the application process.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

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