IT Operations Team Lead

  • Mountain View, CA
  • Posted 1 hour ago | Updated 1 hour ago

Overview

On Site
$60+
Contract - W2
Contract - 12 Month(s)
100% Travel

Skills

Bilingual
DNS
Dragon NaturallySpeaking
English
Group Policy
IT Operations
IT Service Management
KPI
Korean
Management
Linux
Microsoft Windows
Microsoft SCCM
PKI
Network
Presentations
Process Improvement
OS X
Report Writing
Purchase Orders
SCEP
Team Leadership
Tier 2
Reporting
Technical Support

Job Details

IT Operations Team Lead (English/Korean Bilingual)
Contract: 1 year (ASAP start)
Location: Mountain View, CA (Onsite)

Summary:
Seeking an experienced bilingual (English/Korean) IT Operations Lead to manage escalations, support corporate executives, and strengthen IT processes across a fast-paced enterprise environment.

Key Responsibilities:

Lead urgent and complex IT support escalations.

Oversee ticketing workflows and provide KPI/trend reporting (Zendesk ITSM).

Analyze daily tickets and recommend process improvements.

Monitor IT channels (Slack, Teams, Email).

Provide VIP support for 70+ executives.

Serve as technical bridge between Tier 2 and Systems/Network teams.

Participate in escalation and on-call rotations.

Review purchase orders and user feedback to enhance service quality.

Deploy and maintain Samsung in-house security tools.

Troubleshoot Windows/Mac/Linux devices and peripherals.

Utilize AD, Group Policy, DNS, certificates (Windows PKI), SCCM, SCEP, and imaging tools.

Requirements:

English/Korean bilingual.

Strong enterprise IT experience and business-culture awareness.

Skilled in report writing, presentations, and root-cause analysis.

Experience supporting Windows 11 and MacOS.

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