ServiceNow Business Analyst

Overview

On Site
Hybrid
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Contract - 7+ mo(s)

Skills

ITSM
ITOM
SERVICENOW

Job Details

Your Responsibilities
* Collaborate with cross-functional teams - Product Owners, Process Owners, Engineering (Developers, Testers and Operational Support) to deliver impactful ServiceNow solutions in an Agile setting
* Lead requirement elicitation sessions and translate stakeholder needs into detailed user stories with well-defined acceptance criteria
* Break down complex requirements into logical workflows, data structures, and business rules
* Analyze enhancement requests, observations and defects to propose sustainable, risk-compliant solutions
* Create process documentation, user stories, use cases, and user acceptance criteria
* Drive user acceptance testing (UAT) and work with stakeholders to ensure the delivered product meets expectations
* Support and lead organizational change management (OCM) initiatives, including stakeholder training and communications
* Conduct design walkthroughs and feedback sessions with stakeholders and end users
* Collaborate with members on Agile methodology, ServiceNow best practices, and business analysis standards
* Ensure alignment with ***'s risk and control practices

Qualifications
* Bachelor's degree or equivalent experience
* Minimum 5 years of experience as a Business Analyst in enterprise software delivery
* Minimum 3 years of experience working specifically on the ServiceNow platform (ITSM, ITOM, or related modules)
* Strong knowledge of Agile/Scrum methodology, with experience working in a cross-functional Agile team
* Proven ability to document functional requirements, process flows, and system interactions
* Exceptional communication skills with both technical and non-technical audiences
* Experience with Service Catalog items, workflows, roles/groups, and form configurations
* Proficiency in facilitating UAT, training, and stakeholder demos

Required Certifications:
* ServiceNow Certified System Administrator (CSA)
* ITIL v4 Foundation Certification

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