ITOM/Event Management Implementation Specialist

Overview

Remote
$80+
Accepts corp to corp applications
Contract - W2
Contract - 6 Month(s)

Skills

ServiceNow
Event Management

Job Details

Duration: 6+ Months

Location: 100% Remote

Responsibilities and Requirements:

ServiceNow ITOM:

  • Event management to include:
  • Event table configuration in ServiceNow
  • Handling of alerts from 3P systems into ServiceNow
  • Bi-directional data transfer
  • 3P Systems include: NetCool, OMMi, Splunk, Snowflake, VictoriaMetrics
  • Ability to understand and draft the data flow architecture and process diagram, talk to the process, documentation
  • ServiceNow configuration ITOM to ITSM configuration of data flow from Event table to Incident creation and back to Events for data passing to source systems
  • Validation of CI's that get passed in ITOM/Event table against the CMDB

Understand Integrations:

  • Splunk
  • Snowflake
  • OMMi
  • NetCool
  • Victoria Metrics
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