Overview
On Site
USD 20.00 - 24.00 per hour
Full Time
Skills
Service Desk
Tier 1
Technical Support
Operating Systems
Network
Printing
Management
Software Deployment
Virtual Private Network
Help Desk
Customer Satisfaction
Tier 2
Knowledge Base
Documentation
Microsoft Windows
Microsoft Office
Active Directory
Microsoft SCCM
Computer Networking
Wireless Communication
Telecommunications
Analytical Skill
Conflict Resolution
Problem Solving
Attention To Detail
Communication
Customer Service
Taxes
Life Insurance
Partnership
Collaboration
Business Transformation
Law
Job Details
Description:
We are seeking a customer-focused and technically skilled Tier 1 Helpdesk Technician to provide first-level support for end-users in a fast-paced, performance-driven environment. The ideal candidate will have a strong foundation in IT support, excellent communication skills, and a proactive approach to problem-solving.
Key Responsibilities:
Qualifications:
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Trenton,South Carolina.
Application Deadline
This position is anticipated to close on Aug 9, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking a customer-focused and technically skilled Tier 1 Helpdesk Technician to provide first-level support for end-users in a fast-paced, performance-driven environment. The ideal candidate will have a strong foundation in IT support, excellent communication skills, and a proactive approach to problem-solving.
Key Responsibilities:
- Provide technical support for Microsoft Windows 10/11 operating systems, Office 365 applications, network printing, and Active Directory services.
- Assist with device management and software deployment using SCCM, Entra ID, and Intune.
- Troubleshoot basic networking issues including wireless connectivity, VPN access, and telecommunication systems.
- Respond to helpdesk tickets, emails, and calls in a timely and professional manner, ensuring high levels of customer satisfaction.
- Document issues, resolutions, and escalate complex problems to Tier 2/3 support when necessary.
- Maintain accurate records of support activities and contribute to knowledge base documentation.
Qualifications:
- Working knowledge of Windows OS, Office 365, Active Directory, SCCM, Entra, and Intune.
- Solid understanding of networking fundamentals including wireless and telecom systems.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent verbal and written communication skills; ability to work collaboratively in a team environment.
- Demonstrated commitment to customer service excellence, responsiveness, and reliability.
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Trenton,South Carolina.
Application Deadline
This position is anticipated to close on Aug 9, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.