Overview
On Site
Full Time
Skills
Root cause analysis
SLA
Technical Support
Tier 2
4G
Engineering support
Back office
Wireless networking
RF optimization
Log analysis
Tier 3
Incident management
System integration
Electronic engineering
Telecommunications
Electrical engineering
Network
Reporting
C
MW
Migration
Software deployment
Accessibility
Sustainability
Data
Auditing
Operations support systems
Scripting
RAN
Computer hardware
Algorithms
QoS
Test-driven development
Privacy
Policies
Innovation
AIM
Electronics
Law
Job Details
Position Summary
Provide Tier 2 Integration Support for 4G and 5G technologies.
Role and Responsibilities
Duties: Provide Tier 2 Integration Support for 4G and 5G technologies. Provide frequent Alarm Monitoring Activity Report for new deployments. Provide expert technical engineering support to the C & I Team during maintenance window (MW) of actual Migration and deployment. Provide effective technical guidance to the Deployment team to resolve issues by providing back-office engineering support to Field technicians. Develop and deliver engineering solutions and strong customer technical support through experience with wireless network architecture, protocols, RF optimization and standards. Provide 24/7 on-call engineering support as needed for commercial Network outages and network performance issues. Provide technical reviews and provide support to customers. Develop Root Cause Analysis (RCA) on outages or market performance issues, including throughput, accessibility, sustainability, handovers, capacity and coverage. Review various Engineering MOPs and identify missing steps or issues. Proactively perform data audit, software audit, and health check of the OSS. Collect logs and perform log analysis for discussions with Tier3 and HQ on technical issues. Resolve high severity issues to meet the agreed Service Level Agreement (SLA) requirements - 2nd level incident analysis. Provide updates and resolutions on open tickets. Provide Alarm Monitoring and Troubleshooting to resolve alarms in Post Migration to Acceptance. Work in Samsung's System Integration lab, customer labs, and commercial networks for reproducing, troubleshooting and investigating performance related issues. Develop engineering tools and scripts to automate tasks on OSS and eNBs to aide with the investigation.
Requirements: Bachelor's degree in Electronic Engineering, Telecommunication Engineering, Electrical Engineering, or a related field and five (5) years of progressive, post-baccalaureate experience as Professional II, Network System Technical Support or related occupation in Tier 2 Integration Support in the telecommunication industry. The five (5) years of experience must have included: (1) Experience with eNB, RRH, DRAN, CRAN, 5G Nodes - RAN Equipment and functioning; (2) Experience with Alarm Resolutions including hardware, Alarms, RET and RSSI; and (3) Experience with RLC/MAC layer, control channel and traffic channels, network access procedures, power control, handover algorithms, QoS types, TDD/FDD modes, and HARQ/ARQ concepts.
Travel Requirement: 10% domestic travel required.
#LI-DNI
Skills and Qualifications
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here .
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Provide Tier 2 Integration Support for 4G and 5G technologies.
Role and Responsibilities
Duties: Provide Tier 2 Integration Support for 4G and 5G technologies. Provide frequent Alarm Monitoring Activity Report for new deployments. Provide expert technical engineering support to the C & I Team during maintenance window (MW) of actual Migration and deployment. Provide effective technical guidance to the Deployment team to resolve issues by providing back-office engineering support to Field technicians. Develop and deliver engineering solutions and strong customer technical support through experience with wireless network architecture, protocols, RF optimization and standards. Provide 24/7 on-call engineering support as needed for commercial Network outages and network performance issues. Provide technical reviews and provide support to customers. Develop Root Cause Analysis (RCA) on outages or market performance issues, including throughput, accessibility, sustainability, handovers, capacity and coverage. Review various Engineering MOPs and identify missing steps or issues. Proactively perform data audit, software audit, and health check of the OSS. Collect logs and perform log analysis for discussions with Tier3 and HQ on technical issues. Resolve high severity issues to meet the agreed Service Level Agreement (SLA) requirements - 2nd level incident analysis. Provide updates and resolutions on open tickets. Provide Alarm Monitoring and Troubleshooting to resolve alarms in Post Migration to Acceptance. Work in Samsung's System Integration lab, customer labs, and commercial networks for reproducing, troubleshooting and investigating performance related issues. Develop engineering tools and scripts to automate tasks on OSS and eNBs to aide with the investigation.
Requirements: Bachelor's degree in Electronic Engineering, Telecommunication Engineering, Electrical Engineering, or a related field and five (5) years of progressive, post-baccalaureate experience as Professional II, Network System Technical Support or related occupation in Tier 2 Integration Support in the telecommunication industry. The five (5) years of experience must have included: (1) Experience with eNB, RRH, DRAN, CRAN, 5G Nodes - RAN Equipment and functioning; (2) Experience with Alarm Resolutions including hardware, Alarms, RET and RSSI; and (3) Experience with RLC/MAC layer, control channel and traffic channels, network access procedures, power control, handover algorithms, QoS types, TDD/FDD modes, and HARQ/ARQ concepts.
Travel Requirement: 10% domestic travel required.
#LI-DNI
Skills and Qualifications
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here .
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.