Overview
On Site
USD 55.00 - 90.00 per hour
Full Time
Skills
Management
KPI
Change Management
Reporting
User Experience
Return On Investment
Physical Security
Service Delivery
Continuous Improvement
Knowledge Management
Documentation
IT Management
ITIL
Atlassian
Service Management
IT Service Management
Portfolio Management
Leadership
Dashboard
Analytics
Finance
Clarity
Accountability
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
**Must have expert experience working with Atlassian Platform**
Description
Define, document, and manage the Infrastructure Service Portfolio, detailing ownership, lifecycle, cost, and performance KPIs for each service.
Develop and maintain the Service Catalog within the Atlassian Platform as the single source of truth for Infrastructure services.
Establish governance frameworks for service intake, change management, and performance reviews.
Partner with leaders to develop cost-of-service models that connect spend, effort, and value creation.
Create dashboards and reporting mechanisms that show service performance, reliability, user experience, and ROI.
Collaborate with cross-functional partners (Engineering, Cyber & Physical Security) to align and mature service delivery practices.
Drive continuous improvement, identifying redundancies, optimizing processes, and ensuring each service contributes directly to organizational outcomes.
Lead quarterly and annual service review cadences, ensuring transparency and accountability for results.
Embed knowledge management practices, ensuring every service has clear documentation, ownership, and defined success metrics.
Requirements:
Experience in IT Management, or a related field, or equivalent experience that demonstrates significant expertise in IT service delivery and portfolio management.
ITIL Certification (required).
Strong proficiency with the Atlassian Enterprise Platform and other service management and collaboration tools (required).
7+ years of experience in IT Service Management (ITSM), Service Portfolio Management, or Infrastructure Operations leadership.
Proven experience designing or governing a service catalog and operating model across multiple technical domains.
Demonstrated ability to translate operational data into actionable insights through dashboards and analytics.
Excellent communicator and facilitator - able to bridge strategy, finance, and operations to drive clarity and alignment.
Proven record of building trust and driving accountability in cross-functional environments.
Job Type & Location
This is a Contract position based out of Arlington, VA.
Pay and Benefits
The pay range for this position is $55.00 - $90.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Arlington,VA.
Application Deadline
This position is anticipated to close on Dec 1, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description
Define, document, and manage the Infrastructure Service Portfolio, detailing ownership, lifecycle, cost, and performance KPIs for each service.
Develop and maintain the Service Catalog within the Atlassian Platform as the single source of truth for Infrastructure services.
Establish governance frameworks for service intake, change management, and performance reviews.
Partner with leaders to develop cost-of-service models that connect spend, effort, and value creation.
Create dashboards and reporting mechanisms that show service performance, reliability, user experience, and ROI.
Collaborate with cross-functional partners (Engineering, Cyber & Physical Security) to align and mature service delivery practices.
Drive continuous improvement, identifying redundancies, optimizing processes, and ensuring each service contributes directly to organizational outcomes.
Lead quarterly and annual service review cadences, ensuring transparency and accountability for results.
Embed knowledge management practices, ensuring every service has clear documentation, ownership, and defined success metrics.
Requirements:
Experience in IT Management, or a related field, or equivalent experience that demonstrates significant expertise in IT service delivery and portfolio management.
ITIL Certification (required).
Strong proficiency with the Atlassian Enterprise Platform and other service management and collaboration tools (required).
7+ years of experience in IT Service Management (ITSM), Service Portfolio Management, or Infrastructure Operations leadership.
Proven experience designing or governing a service catalog and operating model across multiple technical domains.
Demonstrated ability to translate operational data into actionable insights through dashboards and analytics.
Excellent communicator and facilitator - able to bridge strategy, finance, and operations to drive clarity and alignment.
Proven record of building trust and driving accountability in cross-functional environments.
Job Type & Location
This is a Contract position based out of Arlington, VA.
Pay and Benefits
The pay range for this position is $55.00 - $90.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Arlington,VA.
Application Deadline
This position is anticipated to close on Dec 1, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.