Dealer Relations Manager

Job Description

About our company:

The Raymond Corporation is a member of the Toyota Industries Family of Companies. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you're innovative and enjoy the thrill of making things happen - share our vision and grow with us.

About the Position: The successful candidate will: enhance and deepen the Raymond Leasing relationship with National Accounts and S&SC's with the following job responsibilities:

• Serve as conduit between Solutions & Support Centers and Corporate to understand expectations and ensure appropriate products/support is available. (Serves as face of Raymond leasing to S&SC network-Leasing "Champion")
• Manage a staff (initially 2 direct reports) of Regional Leasing Program Advisors
• Work closely with S&SCs to obtain feedback regarding market condition and appropriateness of products to meet market demand
• Participate
• Develop marketing materials/campaigns/messaging/training collaboratively with SSCs to effectively increase penetration of Raymond Leasing products. Provides input to establish appropriate goals by SSC
• Attend sales calls as needed with S&SCs to provide technical expertise in complex lease structuring
• Assist S&SC sales teams with the development and refinement of leasing structures
• Conduct in-person visits SSC locations to build relationships with sales teams and coordinators to increase finance penetration in assigned sales territory
• Develop Aftermarket relationships: coordination with dealers as to lease maturities and equipment purchase and/or return.
• Establish relationships with National Account Managers to provide guidance and support for lease activity with major accounts
• May serve as escalation point for negotiate documents by assisting S&SC sales teams and coordinators with customers' requests for exceptions
• Conducts face to face quarterly business review with SSCs, including DOD progress and drives behavior to achieve stated objectives
• Educate and coach sales professionals on RLC finance programs and the advantages of financing with RLC
• Communicate and train S&SCs on the new Odessa lease origination and servicing system.
• Drive and manage KPI's related to RLC such as dealer lease penetration and forklift returns upon maturity.
• Ensure SSCs participation/effectiveness/compliance.
• Serve as an escalation point in the resolution of customer issues related to invoicing, delinquency or other issues that cannot be resolved by RLC customer service
• Assist in the generation of marketing campaigns, thought leadership, social media and training materials

About the Schedule:

• Domestic Travel required
• Position is based in Greene NY
• Hybrid Schedule

About you:

• A bachelor's degree is required (finance; accounting or business discipline
• 6+ years of broad experience in sales, leasing, commercial banking
• MBA is preferred as is experience in the material handling field
• Excellent interpersonal, verbal and written communications skills to interact with all levels of RLC organization as well as SSC organizations.
• Negotiation skills to arrange documents, rates and leasing structures.
• Sound credit skills necessary to evaluate customer creditworthiness.
• Proficiency with business tools such as Microsoft Word, Excel and Powerpoint

It would be great if you had:

• Bachelor's Degree in a related field (Business or Finance)
• Master's Degree
• Experience in financing/leasing of forklift equipment.
• High level of proficiency with math skills, ability to calculate lease payments, residual amounts, interest rates, etc.
• Business insight to assess customer needs.
• Self-motivation and ability to work independently or within a group; ability to develop relationships with peers, associates, dealers, current or potential customers, and teams cross functionally.
• Excellent written and oral communication skills with the ability to clearly communicate thoughts when writing correspondence and when speaking with dealers, customers, or cross functional teams.
• Excellent public speaking skills and the ability to present material in front of small or large groups.
• General understanding of all classes of Raymond forklift equipment as well as understanding of other manufacturers and competitors' products.

About the total compensation package:

Salary - $107,000 - $137,000 per year. Compensation commensurate with selected candidates' qualifications.

Relocation - This position may qualify for relocation.

Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:

• Vacation available on day 1
• 10 paid holidays
• Medical and Rx Plan options
• Dental and Vision Plan options
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA) for medical and dependent care
• Life Insurance and AD&D
• Short-Term and Long-Term Disability
• Accident, Critical Illness, and Indemnity Insurance
• ID Theft Protection
• Comprehensive 401(k) retirement plan with company match
• Profit Sharing Plan based on annual profitability
• Long-Term Care Insurance
• Vacation, Sick, & Volunteer Time
• Tuition Aid Program