Telephony Support Coordinator

About Role:

• We are seeking a proactive and detail-oriented Telephony Support Coordinator to manage telephony-related tasks and serve as the primary liaison with external vendors to ensure timely resolution of telephony issues. The ideal candidate will have strong communication skills, technical understanding of telephony systems, and experience coordinating with vendors and internal teams.

Key Responsibilities:

• Manage day-to-day telephony operations and support tasks, including monitoring system performance and troubleshooting issues.
• Act as the main point of contact for telephony vendors, coordinating issue resolution and service requests.
• Track and escalate telephony incidents and service tickets to vendors and internal stakeholders as needed.
• Collaborate with cross-functional teams to ensure telephony infrastructure meets business needs.
• Maintain documentation of telephony systems, configurations, and vendor interactions.
• Assist in telephony system upgrades, maintenance, and testing activities.
• Provide regular status updates and reports on telephony issues and vendor performance.
• Ensure compliance with company policies and vendor SLAs related to telephony services.

Required Qualifications:

• Proven experience in telephony support or related technical support roles.
• Familiarity with telephony systems, VoIP technologies, PBX, and related infrastructure.
• Strong vendor management and coordination skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks effectively.
• Detail-oriented with strong problem-solving abilities.
• Experience with ticketing systems and incident management.
• Ability to work collaboratively with technical and non-technical teams.

Preferred Qualifications:

• Experience working with telephony vendors in a corporate environment.
• Knowledge of telephony monitoring and diagnostic tools.
• Basic understanding of network concepts related to telephony.
• Prior experience in a similar role supporting large-scale telephony environments.

Must-Have Skills:

• Knowledge of telephony monitoring and diagnostic tools or prior experience in a similar role supporting large-scale telephony environments.
• Experience with project management.
• Excellent communication and interpersonal skills.

Nice-to-have Skills:

• Basic understanding of network concepts related to telephony.

Years of Experience: 1+ years of experience working with telephony vendors in a corporate environment or with project/change management.

Degrees/Certifications Required: Standard education.

How many rounds of interviews: 2 rounds, one with the manager and one with the peer on the team.