UX Content Conversation Designer

A Fortune 50 financial services company is seeking a highly motivated UX Content Conversation Designer to support them remotely.

Overview:

• Seeking a highly motivated UX Content Conversation Designer to support them remotely.


• Design, test, and refine chatbot and voice assistant interactions that feel natural, intuitive, and aligned with the brand voice.


• Collaborate cross-functionally with product, engineering, and research teams to develop scalable, user-centered conversational experiences across digital platforms.


• Full remote work capability.

Responsibilities:

• Design end-to-end conversational flows for chatbots, IVRs, and other AI-powered interfaces.


• Write clear, concise, and natural-sounding conversational content that reflects our brand tone.


• Define intents, utterances, and response logic for AI/NLU systems.


• Collaborate closely with product managers, engineers, and UX researchers to implement conversation strategies.


• Conduct usability testing, analyze user feedback, and iterate on conversation flows to improve effectiveness.


• Maintain conversation design guidelines and promote best practices.


• Advocate for accessibility, inclusivity, and the user in every design decision.

Qualifications:

• 2+ years of professional experience in conversation design or UX writing for conversational interfaces.


• Strong portfolio demonstrating conversational UI/UX projects.


• Excellent writing and editing skills, with an ear for human dialogue and tone variation.


• Solid understanding of design thinking, UX principles, and accessibility standards.


• Proficiency with at least one conversational AI platform (e.g., Dialogflow, Rasa, IBM Watson, Voiceflow).


• Familiarity with conversation design tools and frameworks.


• Ability to work in fast-paced, agile environments with cross-functional teams.