Manager of Corporate Applications

Manager of Corporate Applications

3-4 month contract: 4 days onsite in East Rutherford NJ: $45/hour

Qualifications:

• Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

Experience:

• 2-5 years of experience in business analysis, IT service management, or a related field. Exposure to ServiceNow or similar ITSM platforms is a plus.
• Technical Skills: Basic understanding of ITSM processes and ServiceNow functionality. Familiarity with data analysis tools and methodologies is beneficial.
• Communication: Strong verbal and written communication skills, with the ability to clearly convey technical concepts to non-technical stakeholders.
• Problem-Solving: Analytical mindset with strong problem-solving abilities.
• Attention to Detail: High attention to detail with the ability to manage multiple tasks and priorities.
• Teamwork: Ability to work effectively in a team environment, collaborating with colleagues across different departments.

Preferred Qualifications:

• ServiceNow Fundamentals training or certification.
• Experience with other ITSM tools and methodologies.

Key Responsibilities:

• Business Analysis & Requirements Gathering:
• Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow, SailPoint, and SuccessFactors implementations and enhancements.
• Conduct workshops and meetings with business users to understand their needs, document functional requirements, and translate them into technical specifications.
• Analyze business processes and workflows to identify areas for improvement and provide recommendations for system optimization and automation.
• ServiceNow Platform Support:
• Assist in the configuration, customization, and optimization of the ServiceNow platform, ensuring it aligns with business needs.
• Support incident, change, and problem management processes in ServiceNow, working closely with technical teams to resolve issues.
• Participate in ongoing platform enhancements, integrations, and feature implementations.
• Manage ServiceNow modules such as ITSM, ITOM, and HR Service Delivery to streamline business processes.
• SailPoint Integration & Identity Management:
• Work with technical teams to support and maintain the SailPoint Identity Governance platform, ensuring seamless integration with other enterprise systems.
• Assist in user provisioning, role-based access control (RBAC), and compliance workflows within SailPoint.
• Ensure that SailPoint integrates effectively with ServiceNow and SuccessFactors for a streamlined user experience.
• Project Support & Cross-functional Collaboration:
• Work alongside project managers, developers, and other business analysts to support system implementations and enhancements.
• Participate in user acceptance testing (UAT), quality assurance, and go-live support for system releases.