Systems Engineer

Job Posting Information

Wisconsin Request for Service (RFS)

• Job Posting ID: 152511

• Status: Submitted

• Job Posting Title: Systems Engineer - I

• Buyer: State of Wisconsin

Position Overview

• Business Unit: Madison, WI - IT DCF DMS - BITS

• Department: Wisconsin Department of Children and Families (DCF)

• Labor Type: Technical

• Type of Position: New Position All Candidates will be considered based on qualifications & rate

• Positions Requested: 1

• Maximum Submissions per Supplier: 2

Work Location & Schedule

• Work Location: 201 W. Washington Avenue, Madison, Wisconsin 53703

• Hours per Day: 8

• Hours per Week: 40

• Estimated Total Hours: 800

• Engagement End Date: 06/30/2026, with the potential to extend for an additional term(s)

Contract & Separation Terms

• In the event of a Contracted Personnel prematurely leaving this engagement, the agency requests up to three weeks of non-billable time.

Job Description

The State of Wisconsin is looking for ONE (1) Systems Engineer I Telecommunications Administrator.

Candidate MUST be a WI resident. Local candidates preferred.

NOTICE: Candidates that are submitted to this posting and do not meet the required qualifications, restrictions, or requirements will NOT be allowed to be resubmitted to future re-postings of the position. False or inaccurate submissions will be reported.

WISCONSIN ONLY POSTING: Posting is for Wisconsin based candidates only (or those willing to relocate to Wisconsin within 30 days of the start date). Candidates that are not located in Wisconsin or not willing to relocate within that timeframe will not be considered and should not be submitted.

ALL WORK MUST BE DONE IN WISCONSIN.

Project Details

This position is more accurately described as a Telecommunications Administrator.

The Telecommunication Specialist will function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans. The position will require analysis and design for call trees or call centers for internal communications.

This person will manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate.

The candidate must have experience in VoIP communications, telephony configuration and testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of process documentation.

The candidate will be expected to utilize industry standards best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation.

The candidate should have experience with mobile technology and supporting daily operations in telecommunications billing and tracking systems.

The candidate should be familiar with routing protocols for VoIP communications while working within a WAN and LAN environment.

An exceptional candidate will have direct experience with Cisco Unified Communications software suite like Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other call center software or services. Furthermore, having a Cloud knowledge will be a plus.

The candidate should be capable of working independently on a diverse number of activities and work within a team to provide recommendations for process improvements, project planning, system implementations, and system administration.

The candidate should be skilled in the prioritization of daily tasks and project tasks.

The candidate should have experience with providing system high-availability and day-to-day support in a 24x7x365 environment.

On-call support will be required.

The candidate will be required to pass a criminal background check prior to starting the position.

Required Qualifications & Experience

• Call Tracking Software 8 years

• Telecommunication Infrastructure and Service Inventories 5 years

• Telecommunications bill payment systems 8 years

• Telecommunications rates and billing systems 8 years

• Telecommunications systems and services 5 years

• Template and instructions development 5 years

• Customer Service 8 years

• Oral Communication 8 years

• Written Communication 8 years

• LAN 5 years

• Telecommunication: Design and configure of ACD, VoIP, and IVR systems 5 years

• Telecommunications 8 years

• Video Conferencing 3 years

• Vo/IP Networks 5 years

• Wide Area Networks (WAN) 5 years

• Wireless Cellular 8 years

• Wireless Data 5 years

• Wireless Mobile 5 years

• Work with vendor to resolve hardware and software problems 5 years

Top Desired Skills

• Demonstrated Telecommunications provider services support and vendor management (e.g., AT&T, US Cellular, Lumen) 8 years

• Experience in provisioning a PBX 5 years

• Demonstrated skills in telecommunications asset management and billing reconciliation 8 years

• Experience in managing call center software distributing and managing VoIP phone numbers 8 years

• Experience in helping clients with roadmaps to strategize multi-year plans to keep systems effective with emerging technologies 8 years

Interview Notes

• A real-time screenshot photo of the candidate MUST be uploaded to the candidate s bid upon confirming the interview (refer to DCF Realtime Photo Requirement & Instructions ).

• An in-person interview may be required before a final hire is made.

• Hiring manager may allow phone or video interviews at any point.

• Interviews will be set up shortly after the posting close date.

• MUST provide three (3) business references for the interview (one must be supervisory).

Interview Process

• First round interview: Zoom

• Second round interview: Zoom only unless candidate is very close to the Madison area and able to attend in person

Important Notes

• Candidate MUST be physically located in the United States.

• International candidates or phone numbers will not be accepted.

• Candidate must follow all DCF work rules.

• Candidate must be available to perform all work during CST business hours (9:00 AM 3:00 PM or as defined by the hiring manager).

• Candidates will be required to provide their own equipment.

Work Arrangement

• Position is currently remote; status subject to change.

• 90% Remote / 10% Onsite as needed.

• Onsite work not likely but candidate must be prepared if required.

• Candidate MUST be a WI resident or willing to relocate prior to starting at their own expense.

On-Call & Weekend Coverage

• On-call hours required: Yes (2500)

• Weekend coverage: Occasionally, maybe once per quarter related to VoIP reboots (typically Sunday morning).

Security & Compliance

• Security Required: Yes

• Will this position have access to FTI (Federal Tax Information): No

Equipment Requirements

Home Internet: Minimum 20 Mbit down / 5 Mbit up, with capability to connect via Cat 5a or better cable.

Windows Computers

• Windows 10

• Minimum 4 GB RAM (8 GB+ preferred)

• Processor: 32-bit or 64-bit, 2 GHz or faster

• Graphics card supporting Direct3D 11

• Installation of latest VMware Horizon Client

Apple Computers

• macOS 10.14, 10.15, or 11

• Minimum 4 GB RAM (8 GB+ preferred)

• Intel-based Mac or ARM M1-based Mac running in emulation with Rosetta 2

• Installation of latest VMware Horizon Client

• Full audio/video conferencing capabilities required (camera and headset).

Additional Supplier Notes

1. All candidates must be located within the United States and have domestic contact information.

2. No work outside of the United States is allowed.

3. Selected candidate may be required to report onsite with minimal notice.

4. Selected candidate must sign all onboarding documents and complete required security training.

5. Criminal background check and fingerprinting required.

6. Position is budgeted for 1960 hours annually (prorated first year).

7. DCF does not sponsor work visas.

8. Suppliers must disclose all levels of subcontracting.

9. Selected candidate must provide copies of all certifications as part of the hiring process.