Desktop Computer Support Technician

job summary:

Join our dynamic team of IT support specialists in the insurance industry. Our team supports various internal client services to provide technical assistance to the client's employees, agents, and contractors.

Shift: Mon-Fri 8am-5pm

Job Requirements -

- Prefer 1 to 2 years of Service Desk and/or Deskside Support experience

- High School Degree, Associates degree or higher a plus.

- Aptitude for technical computer concepts.

- Self-management and highly motivated individual.

Desired Skills & Experience -

- Fast learner with a demonstrated attention to detail in previous positions.

- Communication skills, both verbal and written.

- Must be able to stand on their feet for long periods of time.

- Needs to be a focused team player, able to self-direct, and not afraid to ask questions.

- Demonstrated ability to establish and maintain high levels of client trust and confidence.

- Windows 10 O/S and PC build experience

location: WEST DES MOINES, Iowa

job type: Contract

salary: $18 - 20 per hour

work hours: 8am to 4pm

education: High School



responsibilities:

Job Duties -

- Process PC computer support requests for support as well as building and deploying computer systems.

- Test, clean, and minor physical repair of hardware (e.g. laptop, desktop, monitors, printers).

- Perform base operating system build using automated installation tool; install user specific software.

- Troubleshoot and correct general hardware configuration, operating system, and Office365 functional issues.

- Document all work within ServiceNow ticketing system

qualifications:

• Experience level: Experienced
• Minimum 1 year of experience
• Education: High School

skills:

Desktop Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.