Overview
On Site
$$63hr - $68hr
Contract - W2
Contract - 1 day((s))
Skills
Support Engineer
Job Details
Job Description:
Pay Range: $63hr - $68hr
Pay Range: $63hr - $68hr
- Experience in Supporting Non production Environments including performance environment.
- Expertise in troubleshooting defects, checking the logs/error, APIs performance , latency etc.
- Leading the Defect Triage Bridge , representing business critical applications, knowledge of functions flows Tools Splunk, Monitoring Dashboard.
- Experience in Performance Support/KPIs, NOD support as and when needed.
- Having good understanding of Retail systems that includes Shop and Checkout experience and customer Journey.
- Should be able to execute test cases and report the bug, or perform regression on business critical flows.
- Ability to perform and execute basic SQL query to check the SKUs for the products and customer account status, customer Order statreturn/trade-In/Upgrade etc.
- Knowledge of messaging queue, etc.
- Should be very quick to understand the domain and application knowledge.
- Working with business and other domain teams.
- Ensure the right alignment of ticket in JIRA, per SLA requirements.
- Escalate Critical /P1 issues to leadership.
- Working with onsite and offshore team, having handover calls with them.
- Debugging in code is also expected, in Java/Springboot/Groovy and angular.
- Any IDE (like Visual Studio/IntelliJ) should be good to have working knowledge.
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