Application Support I, Remote

Stellar Consulting Solutions is a boutique business & technology consulting company headquartered in Atlanta, GA. We deliver high quality, agile, and experienced workforce for niche technology projects of any scale. We help forward thinking clients to solve specific problems by understanding their needs and align talent that can move fluidly
to match skill supply and demand on a real-time basis.

Stellar Consulting has a unique combination of technical and digital skills to recruit, engage, and retain qualified talent. We have a stellar reputation for striving to achieve high ethical standards. Our use of Innovative techniques and industry best practices has made us one of the fastest growing boutique firms delivering to enterprise business.

Key Responsibilities:
Support & Service Delivery
- Monitor the automotive fitment compatibility application to ensure it operates reliably and accurately. Respond promptly to any issues to prevent business disruption.
- Provide Level 2 support for functional and technical issues, collaborating with other IT teams when needed to ensure timely resolution.
- Take ownership of high-priority incidents, ensuring clear communication with users and driving issues to resolution.
- Analyze and resolve data, workflow, or process-related problems, helping users understand root causes and recommended solutions.
- Meet agreed service level commitments while maintaining a responsive and customer-friendly demeanor.

Customer Engagement & Issue Resolution
- Work directly with business users to gather input, prioritize reported issues, and ensure a transparent and efficient resolution process.
- Serve as a subject matter expert on the automotive fitment compatibility application, offering guidance and education to help users get the most from the tool.
- Document support procedures, issue resolutions, and user guides to ensure easy access to helpful resources.
- Identify ways to improve user experience and ensure the application continues to meet evolving business needs.

What You Bring to the Team
- A strong focus on customer service, with excellent communication skills and a collaborative, problem-solving mindset.
- The ability to translate technical concepts into clear, actionable support for users of all backgrounds.
- Experience supporting business-critical applications, particularly those involving product, fitment, or compatibility data.
- A proactive, reliable approach to application support, with a dedication to resolving issues quickly and thoroughly.

Enable Skills-Based Hiring No