Ajiloft Support

Job responsibilitiesProvide excellent customer service to all customers, partners, and internal stakeholders when interfacing with themFollow all ticket SLA and notation departmental guidelinesBecome knowledgeable about Agiloft and products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel and SalesforceTake customer calls and manage the creation and submission of support tickets to track and resolve customer issuesAssist in generating software licenses and overseeing the installation of licenses to ensure customers have the appropriate access to their softwarePerform routine server installations and refreshes following documentation to ensure maximum availabilityMaintain accurate and detailed records of customer interactions, including support tickets and resolutionsValidate and escalate more complex technical issues to the appropriate teamsOther duties as assignedRequired QualificationsA customer-centric mentality; the ability to empathize, prioritize, and drive resolution for customer issuesExcellent trouble-shooting and analytical skills; a desire to solve problems and make things workStrong verbal and written communication skillsAbility to manage multiple tasks independently and as part of a team in a fast-paced environmentHigh attention to detail and organizational skillsIntelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging programs