Lead Software Engineer - Cloud/Full Stack

Overview

Exciting Lead Engineer opportunity to work in Hercules Cloud Contact Center-Quality Management team. Looking for a Full-Stack Lead Engineer with strong AWS solution development experience. You'll be spending majority of your time developing creative solutions in order to create an exceptional user experience, reduce friction and generate contact insights in a small product team.

Grow Your Skills, Grow Your Potential

Responsibilities

Responsibilities include:

• Designing and developing Hercules C3 Quality Management dashboard solutions, generating insights and coaching capabilities.
• Participates in sprint planning; provides work estimates to deliver product stories; owns development stories
• Leads solution design, considering risks, mitigations, performance, user experience, and testability
• Assists in development of automated testing and supporting code as necessary
• Completes required documentation to communicate information to deployment, maintenance, and business teams
• Utilizes agile software development practices, data and testing standards, code reviews, source code management, continuous delivery, and software architecture
• Possesses an understanding of User Experience practices to improve usability and interaction between the customer and product
• Adopts Service Design, where appropriate, through architecture modularity to enable continuous delivery
• Considers applying emerging technology solutions to increase efficiency and effectiveness, expectation of continuous innovation
• Participates in the full software development cycle including coding, testing, implementation, support, and sunset
• Identify opportunities for POCs to advance the Quality Management dashboard and lead the execution.

Qualifications

Seeking candidates with following skills/qualifications:

• Bachelor's degree in computer science, Software Engineering, or equivalent work experience
• Five years of hands-on Software development experience
• Three years hands-on experience with developing solutions on AWS or other cloud platforms
• Hands-on experience with building full-stack applications and deploying software in the cloud (AWS)
• Hands-on experience with Lambda, S3, DynamoDB, Redshift, SNS and other AWS services
• Strong Experience with React JS, Zest, Tosca, Node JS, JAVA,
• Python, AWS Glue
• Experience with microservices architecture, RESTful API development and testing
• DevOps experience with complete CI/CD techniques and tools
• Ability to be a result driven self-starter who enjoys researching and learning new tools
• Have an agile mindset that supports implementing small, incremental changes, and failing fast
• Ability to navigate the organization and collaborate across teams
• Excellent written and verbal communication skills

Desirable background:

• AWS certifications
• Ability to foster innovation, encourage diversity of thought, and incorporate new ideas
• Good working knowledge in Amazon Connect Cloud Contact center platform would be a plus
• AI/ML and Amazon Connect Contact Lens familiarity would be huge plus
• Experience/Knowledge of data streaming, standardization, security, and governance
• Strong understanding of Modern Data Architecture, emerging technology trends, Infrastructure and Platform strategies
• Experience/Knowledge with Terraform (or similar infrastructure as code software tools).

*Qualified candidates may be considered for other positions.

SPONSORSHIP: Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.

Join State Farm! - Check out our Enterprise Technology department!

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!

Visit our for more information on our , and of joining the State Farm team!

REMOTE: Qualified candidates may be considered for remote work arrangements based on where a candidate currently resides or is currently located.

HYBRID: Qualified candidates (in or near hub locations listed below) should plan to spend time working from home and some time working in the office as part of our hybrid work environment.
HUB LOCATIONS: Dunwoody, GA; Richardson, TX; Tempe, AZ; or Bloomington, IL

For Los Angeles candidates: Pursuant to the Los Angeles Fair Change Initiative for Hiring, we will consider for employment qualified applicants with criminal histories.

For San Francisco candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For Colorado and Washington State candidates:

Compensation Range: $85,500-$201,300

For California, New York, and Connecticut candidates:

Potential salary range: $85,500 - $228,750

Potential yearly inventive pay: up to 15% of base salary

Competitive Benefits, including:

• 401k Plan
• Health Insurance
• Dental/Vision plans
• Life Insurance
• Paid Time Off
• Annual Merit Increases
• Tuition Reimbursement
• Health Initiatives

#LI-Remote

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