Overview
On Site
$40
Contract - W2
Contract - Independent
Job Details
The Service Desk Analyst provides frontline and intermediate technical support to end users across the organization. This role is responsible for resolving service requests and incidents, escalating complex issues appropriately, and maintaining high levels of customer satisfaction. The analyst will work within established ITSM frameworks and contribute to documentation and knowledge base development
Requirements:
Knowledge of the Following:
Requirements:
- 2-4 years’ experience in a corporate office business computing and networking environment
- Experience with standard escalation procedures for a cross-functional IT department
- Experience with ticket lifecycle management and escalation procedures
- Bachelor’s degree in information technology, Computer Science, or a related field
- CompTIA A+, Network+, or similar (preferred)
- ITIL Foundation (a plus)
- Must have a valid CA driver’s license and an insured personal vehicle.
Knowledge of the Following:
- Strong troubleshooting and diagnostic skills
- Customer service orientation with a focus on user satisfaction
- Experience supporting remote staff over multiple channels of communication
- Strong familiarity with M365, VPN, SCCM, and endpoint protection technologies
- Excellent verbal and written communication
- Proven success in end-user support, technical documentation, and service optimization
- Ability to work cross-functionally and drive strategic outcomes
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