Tech Support/IT Support

Onsite: South Shore Dr, East Heaven, CT
1 year contract with extensions
1-3 years of experience IT Tech Support and working with Windows machines

Qualifications

• Bachelor s degree in related field or equivalent years of experience.
• 6 months + in IT asset, support, preferably within a remote or decentralized environment.
• Proficiency in troubleshooting operating systems (Windows), and remote support tools.
• Proficiency in setup the laptops/desktop
• Strong interpersonal and communication skills with a customer-centric mindset.
• Naturally proactive and comfortable working within a dynamic and decentralized environment.
• Naturally inquisitive with a desire to solve problems and dig into detailed analysis.

Responsibilities

• Maintain IT asset inventory and documentation, tracking hardware lifecycles and software licenses
• Manage IT onboarding and offboarding, ensuring seamless provisioning and deprovisioning of company hardware, software, and accounts
• Provide first-line support by troubleshooting hardware, software, and supporting company end-point devices
• Work with team members in multiple locations to provide support. Delivering service and support to end-users working onsite and remote
• Support the deployment and troubleshooting of remote management tools and company-specific applications.
• Implement and maintain system hardening standards, including company specified group policies to ensure the security and compliance of IT system.
• Follow standard processes and procedures
• Use helpdesk ticketing system for tracking issues and problem resolution
• Maintaining prompt and effective inter and intra-team communication