Desktop Support Specialist

RESPONSIBILITIES:
Kforce has a client in Grapevine, TX that is seeking a Desktop Support Specialist.

Key Responsibilities:
* Provide timely and effective deskside support for hardware, software, and network issues to end-users
* The Desktop Support Specialist will troubleshoot and resolve technical problems related to desktops, laptops, printers, peripherals, and mobile devices
* Support and administer Google Workspace applications while preparing and assisting with the migration to Microsoft 365
* Install, configure, and maintain workstations and related equipment
* Collaborate with IT teams to ensure seamless integration and minimal disruption during the Microsoft 365 migration
* Maintain accurate documentation of support requests, solutions, and best practices
* Assist in asset management, including inventory tracking and lifecycle management of IT equipment
* Educate and guide end-users on best practices for technology use and security
* The Desktop Support Specialist will escalate complex issues to higher-level support or vendors as appropriate
* Participate in on-call rotation and after-hours support as required

REQUIREMENTS:
* Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Google IT Support Certification are a plus
* Proven experience (typically 3+ years) in deskside or desktop support roles
* Strong knowledge of hardware components, installation, and troubleshooting
* In-depth experience with software support, including OS (Windows 10/11), productivity suites, and common enterprise applications
* Hands-on experience with Google Workspace (Gmail, Drive, Docs, Calendar, Admin Console)
* Exposure to Microsoft 365 suite and migration projects strongly preferred
* Familiarity with Active Directory, Exchange, and endpoint management tools
* Excellent problem-solving skills with the ability to work independently and within a team
* Strong communication and interpersonal skills, with a customer-centric approach
* Ability to manage multiple priorities and tasks efficiently

Preferred Skills:
* Experience supporting a hybrid or cloud-based IT environment
* Basic scripting or automation skills (PowerShell, Bash) to assist with deployment and troubleshooting
* Knowledge of security best practices, including endpoint protection and data privacy
* Familiarity with ticketing systems such as Jira, ServiceNow, or similar platforms

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.