Call Center Agent

Overview

On Site
Up to $20
Contract - W2
Contract - 03 Month(s)
No Travel Required

Skills

Banking
Call Center
Finance
Insurance
Mathematics
Microsoft Excel
Microsoft Word
Performance Management
Positive Attitude
Preventive Maintenance
Process Improvement
Project Management
R2R
Regulatory Compliance
Spanish
Taxes
Technical Support
Telecommunications
Tier 1
Training
Writing

Job Details

Call Center Agent
Phoenix, AZ 85007 (Remote)
3 Months
100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson. R2R and Cover Letter are required with submission.

Must have the ability to work a flexible schedule as dictated by business needs within
our operating hours 7:45am to 5:15pm, Monday through Friday.
Training is an intensive 3 weeks from 8:30am to 5pm.

Position Description:
Responsible for professionally and courteously serving customers by handling all inbound
telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following:
Answering incoming phone calls in a fast paced environment
Resolving Tier 1 level issues
Reviewing taxpayer accounts
Verifying, gathering and simultaneously updating key information
Educating taxpayers of online resources and current tax policies
Submitting requests for payment arrangements
Documenting actions taken into multiple systems
Participating in all team engagement activities
Meeting performance expectations

Skills Required:
Strong ability to multitask
Basic use of Microsoft Word, Excel and Google Workspace
Basic math skills are required - addition, subtraction, multiplication and division.
Communicate well both in writing and verbally
Great interpersonal skills
Retain knowledge easily
Creative in problem solving
Goal oriented
Organized

Skills Preferred:
Spanish-speaking

Experience Required:
Previous two positions should each be at least one consecutive year in a fast-paced call
center.
National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Experience Preferred:
Experience with participating in process improvement activities, basic math skills, history of working in banking.

Education Required:
High school diploma or equivalent

Education Preferred:
Associates Degree or higher

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