Business Process Reengineering - OCI

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 24 Month(s)
Able to Provide Sponsorship

Skills

Artificial Intelligence
Business Strategy
Continuous Improvement
Customer Experience
Decision-making
Documentation
Finance
HCD
Infographics
KPI
Leadership
Lean Methodology
OCI
PDCA
Presentations
Process Improvement
Process Reengineering
Qualitative Research
Research
Return On Investment
Stakeholder Engagement

Job Details

We are seeking a Research Analyst to join the Office of Continuous Improvement (OCI) in Michigan. This role focuses on transforming processes and improving citizen experience by working closely with business stakeholders, technical staff, and Lean Process Improvement practitioners. The ideal candidate will conduct research, identify best practices, and help implement strategies to enhance continuous improvement efforts across state agencies.

Responsibilities

Conduct best practice research across private and public sectors.

Organize and evaluate both quantitative and qualitative research.

Work with cross-functional teams to identify and evaluate research topics.

Craft reports, presentations, and infographics for various audiences, including executives.

Generate insights from data and recommend actionable improvements.

Develop customized approaches, plans, and workshops to address business challenges.

Lead initiatives, coordinate with senior leadership, and align improvements with broader business strategy and KPIs.

Facilitate in-person and virtual workshops to gather and synthesize information.

Required Skills & Experience

4+ years of research experience.

Strong understanding of ROI documentation for business initiatives.

Expertise in practical metrics integration and monitoring.

Experience creating research plans, white papers, and outcome reports.

Proficiency in crafting executive summaries and accompanying infographics.

Knowledge of Lean tools and PDCA (Plan-Do-Check-Act) methodology.

Skilled in leading workshops and developing metrics.

Ability to communicate findings clearly to audiences ranging from frontline staff to senior executives.

Strong stakeholder engagement skills.

Preferred Certifications (Not required)

Certified Analyst Professional

Certified Financial Analyst

Financial Risk Manager

Example Projects

Designing SOPs using AI to support continuous improvement activities.

Exploring process mining tools for enhanced data gathering and decision-making.

Measuring ROI for Human-Centered Design (HCD) and Lean Process Improvement (LPI) programs.

Measuring ROI for Customer Experience Strategy implementation.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.