Digital Product Owner

  • Vienna, VA
  • Posted 2 days ago | Updated 2 days ago

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - Independent

Skills

Agile
Artificial Intelligence
Customer Experience
DevOps
Financial Services
Natural Language Processing
Microsoft Azure
User Experience
chatbot
chatGPT
UX
CX
NLP

Job Details

Digital Product Owner

Vienna, VA/Winchester, VA/Pensacola, FL/San Diego, CA

(Hybrid- weekly twodays onsite)

Description:

Voice Channel / Chatbot Product Owner
Seeking results-oriented Agile product owner to manage a product backlog and deliver self-service and/or personalized member experiences in the voice channel, with a focus on self-service via Natural Language Processing and conversational design.
Ideal candidates have experience leveraging Natural Language Processing / chatbot solutions in the voice channel to drive efficiencies and streamline experiences. A proven track-record working with internal stakeholders, development teams, and user experience designers in an agile / scrum environment is also desired.
Key Responsibilities: User Experience Ownership:
Create, maintain, and prioritize the product backlog items (PBIs) in Azure DevOps for assigned features with input from leadership and Agile team members
Stakeholder and Agile Team Engagement Qualifications:
Proven experience as a Product Owner in Agile environments, preferably within financial services industry
Demonstrated understanding of IVR systems and chatbot / AI technologies, to include natural language processing and conversational designs
Hands-on experience with Microsoft Azure Bot Framework
Proficiency in managing backlogs and kanban boards using Azure DevOps.
Excellent communication and stakeholder management skills.
Ability to work cross-functionally with technical teams, business units, and third-party vendors.
Role & Rate Catalog:
A Digital Specialist - Voice Channels designs, implements, and optimizes voice channel technologies to enhance customer interactions, improve efficiency, and align with organizational digital strategies.
1. Expertise in voice technologies (e.g., IVR systems, speech recognition, voice assistants, and AI-driven voice solutions)
2. Experience with call center platforms and voice channel optimization tools
3. Strong understanding of customer experience (CX) principles and strategies for voice interactions

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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