Overview
On Site
Full Time
Skills
Help Desk
Technical Support
Computer Networking
Group Policy
FOCUS
Tier 1
Business Process
Technical Writing
Workflow
Collaboration
Migration
Onboarding
Microsoft Windows
Microsoft Office
Active Directory
Network
Routing
Switches
VLAN
Virtualization
Hyper-V
Backup
Recovery
Veeam
Customer Service
Management
Documentation
ConnectWise
CompTIA
Network+
Microsoft
Cisco
VMware
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Help Desk Analyst II to join our team in Tallahassee, Florida. This Contract-to-Permanent position offers an exciting opportunity to provide advanced technical support and troubleshooting within client environments. The ideal candidate will have a strong background in Microsoft systems, networking, and virtualization platforms, along with excellent customer service skills to ensure smooth operations.
Responsibilities:
Provide advanced troubleshooting and support for Windows 10/11, Microsoft Office 365, EntraID, and Active Directory, including managing accounts, permissions, and group policies.
Diagnose and resolve network issues related to routing, switching, VLAN configurations, and overall connectivity.
Administer and support virtualized environments using VMware and Hyper-V.
Manage backup and recovery solutions, with a focus on Veeam.
Act as an escalation point for Tier 1 technicians, offering guidance and resolving complex technical issues.
Handle service tickets in a system like ConnectWise, ensuring proper documentation and timely resolution.
Support multiple client environments, adapting to diverse business processes and infrastructure setups.
Create and maintain technical documentation, including troubleshooting guides and procedural workflows.
Collaborate in project work such as system upgrades, migrations, and client onboarding.
Communicate effectively with end users, providing clear updates and technical guidance.
Requirements
Strong expertise in troubleshooting Microsoft environments, including Windows 10/11, Office 365, EntraID, and Active Directory.
Proficient in network troubleshooting, including routing, switching, and VLAN configurations.
Familiarity with virtualization platforms such as VMware and Hyper-V.
Experience with backup and recovery solutions, preferably Veeam.
Excellent customer service and interpersonal skills, with the ability to communicate clearly and professionally.
Ability to manage priorities across multiple client environments.
Experience with ticketing and documentation systems like ConnectWise.
Industry certifications such as CompTIA Network+, Microsoft certifications, Cisco, or VMware are highly desirable.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst II to join our team in Tallahassee, Florida. This Contract-to-Permanent position offers an exciting opportunity to provide advanced technical support and troubleshooting within client environments. The ideal candidate will have a strong background in Microsoft systems, networking, and virtualization platforms, along with excellent customer service skills to ensure smooth operations.
Responsibilities:
Provide advanced troubleshooting and support for Windows 10/11, Microsoft Office 365, EntraID, and Active Directory, including managing accounts, permissions, and group policies.
Diagnose and resolve network issues related to routing, switching, VLAN configurations, and overall connectivity.
Administer and support virtualized environments using VMware and Hyper-V.
Manage backup and recovery solutions, with a focus on Veeam.
Act as an escalation point for Tier 1 technicians, offering guidance and resolving complex technical issues.
Handle service tickets in a system like ConnectWise, ensuring proper documentation and timely resolution.
Support multiple client environments, adapting to diverse business processes and infrastructure setups.
Create and maintain technical documentation, including troubleshooting guides and procedural workflows.
Collaborate in project work such as system upgrades, migrations, and client onboarding.
Communicate effectively with end users, providing clear updates and technical guidance.
Requirements
Strong expertise in troubleshooting Microsoft environments, including Windows 10/11, Office 365, EntraID, and Active Directory.
Proficient in network troubleshooting, including routing, switching, and VLAN configurations.
Familiarity with virtualization platforms such as VMware and Hyper-V.
Experience with backup and recovery solutions, preferably Veeam.
Excellent customer service and interpersonal skills, with the ability to communicate clearly and professionally.
Ability to manage priorities across multiple client environments.
Experience with ticketing and documentation systems like ConnectWise.
Industry certifications such as CompTIA Network+, Microsoft certifications, Cisco, or VMware are highly desirable.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.