Room booking/Scheduling Assistant

Room Booking Coordinator East Hanover, NJ (On-Site)

Needs to be proficient in Outlook and calendaring, along with customer service as its a customer-facing role.

• Coordinate scheduling services to support NBS Global Internal Meeting and Events Team, and the East Hanover Collaboration and Conference Team.
• Main resolver for IME requests using centralized request portal ( SNOW )
• Progress all IME tickets as required following the IME room booking coordinator SOP
• Serve as a central point of contact to global customers providing scheduling guidance via phone, email, etc.
• Manage all aspects of the IME room reservation. Reserve the rooms in Outlook via generic mailbox, provide guidance on room availability, approves/declines room reservations.
• Secure the customer meeting space based on customer's requirements a availability
• Enter and track initial event information into the IT SharePoint site and input updates as required.
• Coordinate any required room changes i.e. moves, cancellations, blocks etc.
• Escalate room booking issues impacting customers to management as required
• Manage, maintain, and update documents and timelines for customer requests.
• Collaborate with clients, IT team, A/V team, REFS teams to ensure meeting life cycle
• Provide guidance and support to end-users responsible for self-service meetings.
• Track and report any issues that resolver groups and or customers are experiencing with the scheduling tools or processes
• Collaborate and provide training / guidance to global room booking team as needed
• Schedule and run room booking team meeting or any other required collaboration on topic
• Assist in process improvement
• Provide daily report for USEH event space schedule
• Provide relevant reports to management team