Dedicated Support Engineer

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Desktop Tech to join our team.

We are seeking a skilled and proactive Dedicated Support Engineer (DSE) to join the IT Operations team at a Technology Center in Houston (HOU-WTC). This role is critical in supporting the IT infrastructure and end-user computing environment across lab and remote sites in the Greater Houston area. The ideal candidate will bring a strong background in IT support, with a preference for experience in the Oil & Gas industry.

• Provide hands-on support for operating systems, endpoint security, software distribution, and hardware management. Utilize monitoring tools to proactively maintain the health of IT systems in lab and remote environments.

• Respond to escalated incidents that require physical presence. Travel to hub and remote sites to resolve IT, network, or device issues that cannot be addressed remotely.

• Execute installation and configuration tasks following established procedures and checklists. Contribute to documentation and process improvement.

• Manage incidents, service requests, and changes using ServiceNow. Maintain accurate records of IT assets and activities in compliance with ITIL practices.

• Participate in team, individual, and collaborative projects involving IT infrastructure, lab environments, and warehousing systems.

• Deliver flexible, skill-based support for undocumented or evolving IT needs, leveraging technical expertise and problem-solving capabilities.

• Minimum 5 years of IT support experience
• At least 2 years of experience in the Oil & Gas industry
• Proficiency in supporting Windows, Linux, networking, telecom, lab equipment, and process control domains
• Experience working in an ITIL-based environment
• Strong communication skills (written and verbal) and ability to interact with users and management face-to-face
• Certifications in ITIL, Cisco, Microsoft, or Linux
• Familiarity with ServiceNow or similar ITSM platforms
• Must be able to work onsite 5 days per week
• Occasional travel to other locations in the Greater Houston area

Wage Range :
The hourly rate for this position is between $30.00 - $44.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

This posting is anticipated to remain open until 9/23/2025.

Equal Employment Opportunity : Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.