Overview
Full Time
Skills
Microsoft Outlook
RMM
Patch Management
Remote Support
Software Installation
Incident Management
Inventory
Lifecycle Management
Technical Support
Help Desk
Microsoft Office
Disk Imaging
Remote Monitoring
Management
Microsoft Windows
OS X
Operating Systems
Computer Hardware
Laptop
Printers
Conflict Resolution
Problem Solving
Communication
Customer Service
CompTIA
Microsoft
Microsoft Certified Professional
Job Details
Role: IT Service Support Specialist
Location: Philadelphia, PA
Duration: Long Term
Key Responsibilities:
Required Skills & Experience:
Location: Philadelphia, PA
Duration: Long Term
Key Responsibilities:
- Provide Level 1 and Level 2 support for end-user hardware, software, and operating systems.
- Install, configure, and maintain Office 365 applications (Outlook, Teams, SharePoint, OneDrive).
- Perform PC imaging and deployment for new staff and system refresh cycles.
- Use NinjaOne (RMM toolset) for device monitoring, patch management, and remote troubleshooting.
- Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals).
- Provide software installation, updates, and maintenance across supported platforms.
- Track, prioritize, and resolve tickets in the incident management system.
- Escalate complex issues to senior engineers or specialized teams when necessary.
- Document support procedures, system configurations, and troubleshooting steps.
- Support IT asset inventory, deployment, and lifecycle management.
- Train end-users on basic troubleshooting, security practices, and Office 365 features.
Required Skills & Experience:
- 2-4 years of experience in IT support or helpdesk environment.
- Strong knowledge of Microsoft Office 365 administration and troubleshooting.
- Hands-on experience with PC imaging and deployment tools.
- Proficiency with NinjaOne or similar remote monitoring/management platforms.
- Solid understanding of Windows and macOS operating systems.
- Ability to troubleshoot hardware components including desktops, laptops, printers, and peripherals.
- Strong problem-solving, communication, and customer service skills.
- CompTIA A+, Microsoft MCSA, or related IT certifications preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.