Salesforce Enterprise Architect/Program Manager

Position: Salesforce Enterprise Architect/Program Manager

Location: Silicon Valley, CA

Duration: 8 months with possible extensions

Job Description:

We are seeking an experienced Salesforce Architect / Program Manager to lead complex, enterprise-scale Salesforce programs. This role combines deep technical architecture expertise with strong program and people leadership skills to drive delivery excellence across global teams.

The successful candidate will oversee multi-cloud Salesforce solutions, lead distributed delivery teams, and provide strategic guidance to customers. Telecom industry experience is highly desirable.

Required Skills & Experience:

• 10+ years of overall IT experience, including 5+ years in Salesforce architecture and program leadership.
• Proven success leading large, fixed-scope Salesforce programs across multi-cloud environments.
• Strong hands-on experience with:
• Salesforce Core Clouds (Sales, Service)
• CPQ (Configure, Price, Quote)
• Billing (Revenue Management)
• Order Management
• Field Service (FSL)
• CSA (Communications Subscription Architecture)

Key Responsibilities:

Architecture & Solution Leadership

• Define and own the end-to-end Salesforce solution architecture, ensuring scalability, performance, and alignment with enterprise strategy.
• Architect and oversee implementations across multiple Salesforce clouds and frameworks, including:

• Sales Cloud
• CPQ (Configure, Price, Quote)
• Billing (Revenue Management)
• Order Management
• Field Service (FSL Field Service Lightning)
• CSA
• Vlocity

• Ensure architectural governance, adherence to Salesforce best practices, and integration alignment with enterprise systems.

Program & Delivery Management:

• Lead fixed-scope Salesforce programs, ensuring on-time, on-budget, and high-quality delivery.
• Own project estimation, scoping, and planning activities for complex Salesforce initiatives.
• Implement and maintain effective governance, risk management, and quality assurance frameworks.
• Drive delivery KPIs, monitor dependencies, and proactively resolve issues and blockers.

Team Leadership:

• Lead a distributed global team of 30 40 professionals across Poland, India, the US, and Canada.
• Manage and mentor Developers, Technical Leads, Business Analysts, TPMs, and Scrum Masters.
• Foster a culture of accountability, collaboration, and continuous improvement across the delivery organization.

Client Engagement & Advisory:

• Serve as a trusted advisor to enterprise customers, shaping Salesforce transformation strategies and solution roadmaps.
• Partner with business and IT stakeholders to translate complex requirements into robust, scalable Salesforce solutions.
• Provide pre-sales support including solution design, architecture presentations, and project estimations.
• Collaborate with Sales and Delivery leadership to develop proposals, Statements of Work (SOWs), and implementation roadmaps.