Overview
On Site
Full Time
Skills
Network Layer
Requirements Elicitation
Management
Collaboration
RFI
Request For Proposal
Evaluation
Proposal Writing
Business Requirements Gathering
Functional Requirements
FSD
Business Administration
Information Technology
FOCUS
Analytical Skill
Conflict Resolution
Problem Solving
Communication
Job Details
A client of Sharp Decisions if looking for a Business Analyst. This role is ONSITE in Torrance, CA with an initial contract of 16+ months, W2 only.
Daily Tasks Performed
Requirement Gathering: Gather and analyze business requirements related to the CCaaS system.
RFI/RFP Process: Lead the creation and management of the Request for Information (RFI) and Request for Proposal (RFP) documents. Collaborate with stakeholders to develop detailed RFI/RFP documents that outline specific requirements and expectations from vendors.
Vendor Evaluation: Evaluate vendor proposals based on criteria such as cost, technical capabilities, and alignment with project requirements. Facilitate meetings to discuss the pros and cons of each vendor.
Vendor Communication: Act as a liaison between the organization and vendors, ensuring questions and concerns are clarified throughout the proposal and selection process.
Business Requirements Documentation: Prepare comprehensive Business Requirements Documents (BRD) and Functional Specification Documents (FSD).
Qualifications:
Bachelor's degree in Business Administration, Information Technology, or a related field.
Proven experience as a Business Analyst with a focus on CCaaS.
Strong knowledge of contact center technologies and platforms.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Daily Tasks Performed
Requirement Gathering: Gather and analyze business requirements related to the CCaaS system.
RFI/RFP Process: Lead the creation and management of the Request for Information (RFI) and Request for Proposal (RFP) documents. Collaborate with stakeholders to develop detailed RFI/RFP documents that outline specific requirements and expectations from vendors.
Vendor Evaluation: Evaluate vendor proposals based on criteria such as cost, technical capabilities, and alignment with project requirements. Facilitate meetings to discuss the pros and cons of each vendor.
Vendor Communication: Act as a liaison between the organization and vendors, ensuring questions and concerns are clarified throughout the proposal and selection process.
Business Requirements Documentation: Prepare comprehensive Business Requirements Documents (BRD) and Functional Specification Documents (FSD).
Qualifications:
Bachelor's degree in Business Administration, Information Technology, or a related field.
Proven experience as a Business Analyst with a focus on CCaaS.
Strong knowledge of contact center technologies and platforms.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
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