Overview
Hybrid
$8528.11
Contract - Independent
Contract - W2
Job Details
CMK Resources is looking for a Service Account Manager to support a leading global storage company, driving exceptional customer experiences across enterprise accounts. This role requires strong cross-functional leadership, technical expertise, and a proactive approach to ensuring customer success.
Location: Riyadh, Saudi Arabia (Onsite 2–3 days a week, with frequent customer site visits)
Key Responsibilities:
- Lead and orchestrate internal teams across engineering, product management, and legal to deliver a seamless customer experience.
- Collaborate with other Service Account Managers to ensure consistent, high-quality delivery of business-critical services across multiple geographies.
- Create and deliver internal content to promote knowledge sharing, best practices, and ongoing team education.
- Act as a strong customer advocate—capturing requirements, driving prioritization with product management and engineering, and keeping customers informed on implementation progress.
- Proactively leverage deep understanding of products, services, and customer environments to identify risks and propose solutions.
- Recommend strategies to improve adoption, resolve product concerns, and strengthen long-term customer relationships.
Qualifications:
- Bachelor’s degree (or equivalent work experience required).
- ITIL certification strongly recommended; PMI or Six Sigma a plus.
- 5+ years of experience in customer success, professional services, or related roles.
- Must be proficient in both Arabic and English (spoken and written).
Skills & Competencies:
- Advanced escalation, stakeholder, and project management expertise.
- Strong influence, persuasion, and conflict resolution abilities.
- Excellent communication, presentation, and business writing skills.
- Deep technical understanding of enterprise IT environments and storage products.
- Strong analytical, organizational, and relationship management skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.