Genesys Routing and Design Architect

Overview

Remote
Depends on Experience
Contract - W2

Skills

Genesys
Genesys architecture
outbound voice
chat
SMS
Contact Center
Avaya and Cisco
Genesys 8.5
Genesys eservices
Genesys Framework (CME)
Genesys Routing Design
Genesys IVR
Genesys Web Services (GWS)
Orchestration Routing Solution (ORS)
Composer
SQL Server
Oracle
Cassandra

Job Details

Job Title : Genesys Routing and Design Architect

Job Type: Contract

Location: Remote

Duration: :Long Term

Start Date: Immediate

About US At Vilwaa (, we are focused towards delivering IT services and solutions in Data Engineering, Cloud Infrastructure solutions , Digital Application Development, (IoT) - Internet of Things.

We are seeking an experienced Genesys Routing and Design Architect-Remote with deep expertise in Multi-Cloud Landing Zone to lead and deliver end-to-end enterprise transformation. You ll be working directly with client stakeholders to guide them through requirements, configuration, integration, and post-go-live support.

Genesys Routing and Design Architect Remote

Requirements

  • 7 to 10 years of experience in Information Technology and Application Support.
  • Experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email. Advanced Contact Center Call Flows and script design.
  • Good knowledge for Genesys workspace desktop, including desktop design and (attached data) screen pop integration.
  • Basic knowledge of Avaya and Cisco end point integration.
  • Must have experience in Genesys Voice, Email, SMS, and Chat Routing.
  • Designed and implemented complex call routing strategies within Genesys 8.5, optimizing call flows to improve customer service and reducing call handling times.
  • Very good knowledge on IP Telephony, SIP, working with service providers on number porting, call redirections and troubleshooting SIP logs.

Software knowledge:

  • Genesys eservices
  • Genesys Framework (CME)
  • Genesys Routing Design
  • Genesys IVR
  • Genesys Web Services (GWS)
  • Orchestration Routing Solution (ORS)
  • Composer
  • Interaction Concentrator
  • CC Pulse
  • GVP 8.5
  • SIP, MCP
  • Operating Systems: Windows, Linux,

Databases: SQL Server, Oracle, Cassandra

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