Service Desk Analyst

Overview

On Site
Up to $23
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 18 Month(s)

Skills

Windows

Job Details

Job Opening Title: Service Desk Analyst-level 2 - Onsite
Duration: 18 Months

Location: Phoenix, Arizona - 85086

Position Description:

Level 2 Service Desk Analyst Responsibilities:

Required Skills

2+ years of IT Experience as a Service Desk Analyst.

Education: At least an associate's degree (If not mentioned on Resume, it will be rejected)

Ticketing experience

Google Suite/Google Workspace Experience

Microsoft office suite experience

Adobe Experience

End of life (EOL) assets (IT asset management)

Responsibilities:

-Systems administrator responsible for tracking changes and additions to the web help desk ticketing system

-Assists with portal and queue calls throughout the day for level two support not able to be completed by Level 1 analysts

-Responsible for shipping and disposal of end of life assets to the warehouse

-Password and access request for new hire email and initial setups

-PC refresh tracking and implementation

-HQ Communications/AV assistance in multiple conf rooms

-Customer Support for both internal and external Customers.

-Knowledge of Google, Microsoft, Adobe systems.

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