Desktop Support Engineer

Location: Clifton, NJ

Locals

onsite

About the job

Should be willing work from Clifton, NJ/Mahwah, NJ and NY

Should be fluent in Speaking Spanish

• Local service support for Windows & MAC - laptops, desktops, PCs, and etc.
• Onsite service for routine work performed on customer's computer equipment. Service includes onsite installations of hardware and software including testing, hardware relocations, addition of hardware/software/external equipment as well as changes and upgrades for devices to restore services within the customer location.
• Provide maintenance (response, diagnosis, repair, and restore) of the physical devices at customer locations
• Onsite maintenance and support of customer's printers (HP, Cannon, Xerox, Zebra, Sato, handheld label printers etc.,), which includes consumables replacement and troubleshooting for fixing print Issues
• Coordinate with Engineering team to ensure incidents are resolved according to service level targets
• Perform final checks prior to closing incidents:
• User confirmation that service has been restored
• User satisfaction survey
• Confirmation of correct incident categorization for Problem Management
• Confirmation of sufficient resolution detail for Problem Management
• Assessment of any required changes to Configuration Management System
• Update the Knowledge base
• Proactive maintenance
• Service requests
• Device incident management
• Process support
• Management of the service, team management and production of statistics
• Remote Hands Services
• Special support during Sales Period
• Out of support service hours
• Other tasks as assigned by the Movate or Customer side supervisor