Data Center Technician- L4

Job Summary:

Microsoft continues to scale its data center infrastructure to meet the demands of high-capacity networking, including ongoing 400G deployments and planning for 800G upgrades across the Phoenix Data Center District. As a Level IV Data Center Technician, you will serve as a senior technical resource, responsible for advanced troubleshooting, network support, and mentoring junior technicians. This role requires deep hands-on experience in data center operations, break-fix workflows, and network infrastructure, with a strong emphasis on reliability, precision, and leadership.

Key Responsibilities:

• Advanced Technical Support:
  • Lead break-fix efforts across multiple data center sites, managing and resolving complex hardware and network issues.
  • Own and manage ticket queues, ensuring timely resolution and documentation of incidents and service requests.
• Network Infrastructure Expertise:
  • Support and troubleshoot high-speed network deployments (400G and 800G), including fiber optics, transceivers, and routing hardware.
  • Collaborate with network engineers to validate configurations, test throughput, and ensure optimal performance.
• Hardware & Cabling Leadership:
  • Oversee installation and maintenance of servers, switches, routers, and other critical infrastructure.
  • Ensure structured cabling standards are met, including fiber and copper terminations, labeling, and documentation.
• Mentorship & Training:
  • Provide guidance and training to Level I-III technicians, fostering technical growth and operational excellence.
  • Review and improve SOPs, contributing to continuous improvement initiatives across the data center team.
• Operational Excellence:
  • Maintain high standards for uptime, safety, and compliance with Microsoft's operational protocols.
  • Participate in audits, capacity planning, and infrastructure reviews to support long-term scalability.

Qualifications:

• Required:
  • 5+ years of hands-on experience in data center operations, including hardware deployment and troubleshooting.
  • Proven experience managing break-fix workflows and working within a ticketing system (e.g., ServiceNow, Remedy).
  • Strong understanding of networking fundamentals; Network+ certification or equivalent experience required.
• Preferred:
  • Actively pursuing or holding a Cisco CCNA or higher-level networking certification.
  • Experience with hyperscale data center environments and high-capacity network technologies (400G/800G).
  • Familiarity with DWDM, structured cabling standards, and fiber optic testing tools.

Physical Requirements:

• Ability to lift and move equipment up to 50 lbs.
• Comfortable working in high-density server environments and confined spaces.
• Willingness to work rotating shifts, including nights and weekends as needed.

Pay and Benefits
The pay range for this position is $40.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Goodyear,AZ.
Application Deadline
This position is anticipated to close on Sep 16, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.