Overview
Skills
Job Details
Greetings from i-link Solutions Inc!
We have an immediate opening for the below position, if you are interested, please revert back to me with your updated resume and expected rate at the earliest.
VSP - Help Desk Analyst 4 (765647)
7700 Midlothian Tpke,
North Chesterfield, VA 23235
Contract
Help Desk Analyst 4 for Grants & Legislative Analysis Section
Please Submit your Best two candidates
Candidates must be able to work on site.
Local Candidates Strongly Preferred.
the candidate to interview in person
The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the Virginia State Police (VSP) to improve communications with the public and customer services. In addition will:
- Become familiar with VSP services.
- Answer questions from the public, business, government agencies and others.
- Identify the root cause of problems and implement solutions by gathering and analyzing available information.
- Track incoming calls and email requests for assistance.
- Perform other duties as assigned.
The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.
Knowledge, Skills, and Abilities
Advanced computer skills are required that aligns with the Job Description.Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Skill | Required / Desired | Amount | of Experience |
Advanced computer skills are required that aligns with the Job Description | Required | 8 | Years |
Ability to multitask and to determine root cause of problems and implement solutions, | Required | 8 | Years |
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions | Required | 8 | Years |
customer relations skills | Required | 8 | Years |
good verbal and written communication skills | Required | 8 | Years |
proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) | Required | 8 | Years |
Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.