Overview
On Site
$57 - $60
Contract - Independent
Contract - W2
Skills
Webex Boards
Room Kits
and Desk Pros
Microsoft Teams
Zoom
and Cisco Jabber12
PowerShell
Webex Control Hub
Job Details
Job Title: Cisco Webex System Management
Location: Cincinnati, OH (Onsite)
Webex System Management: Manage and maintain Webex systems and devices, ensuring optimal performance and availability.
Configuration and Deployment: Configure and deploy Webex devices and systems, ensuring compliance with company policies and security standards.
Operations Support: Provide operational support for Webex environments, including troubleshooting and resolving issues.
Performance Monitoring: Utilize monitoring tools to track the performance of Webex systems and devices, implementing improvements as needed.
Security Management: Implement and manage security measures to protect Webex systems and devices, including encryption, access control, and monitoring.
User Support:
- Provide first-line support to end-users for Webex-related issues, including hardware, software, and connectivity problems.
- Assist users with accessing and using Webex systems and devices.
- Troubleshoot and resolve issues related to Webex meetings, calls, and collaboration tools.
- Provide guidance and support for remote access solutions and mobile device integration.
- Conduct training sessions and create user guides to help users understand and effectively use Webex systems and devices.
- Manage user requests and incidents through a ticketing system, ensuring timely resolution and communication.
- Collaborate with other IT teams to escalate and resolve complex issues that require additional expertise.
Collaboration Technologies Support:
- Support other collaboration technologies such as Microsoft Teams, Zoom, and Cisco Jabber.
- Ensure interoperability between different collaboration platforms and devices.
- Stay updated with the latest trends and advancements in collaboration technologies.
- Policy Enforcement: Develop and enforce policies related to Webex and other collaboration technologies usage, security, and compliance.
- Collaboration: Work closely with other IT teams to ensure seamless integration and operation of collaboration infrastructure within the organization.
- Documentation: Maintain detailed documentation of Webex configurations, collaboration setups, policies, and procedures.
Qualifications: Experience: 6-8 years of experience in supporting Webex systems and devices, with a focus on collaboration technologies.
Technical Skills:
- Strong knowledge of Webex system configuration, management, and troubleshooting.
- Proficiency in managing Webex devices such as Webex Boards, Room Kits, and Desk Pros.
- Experience with other collaboration technologies such as Microsoft Teams, Zoom, and Cisco Jabber12.
- Familiarity with network protocols and VPN configurations.
- Experience with performance monitoring and optimization tools.
- Knowledge of scripting languages such as PowerShell for automation.
- Understanding of security frameworks and compliance standards (e.g., GDPR, HIPAA).
- Familiarity with remote support tools and techniques.
- Proficiency in using tools like Webex Control Hub and Cisco Unified Communications Manager (CUCM) for management and troubleshooting3.
- Security: Understanding of security best practices for collaboration environments and experience implementing security policies.
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